Senior Patient Advisor
2 weeks ago
**About The Role**:
We are looking for a Senior Patient Advisor to join our amazing team in central London, you will ensure a first-class service is delivered to every patient whilst maintaining patient safety. Coaching, support, development, career guidance and motivation will be provided to all Patient Advisors as you “are” the voice of the patient and brand. As a Senior Patient Advisor you will lead by example and set the standard within the team, you will be the first point of escalation for any complaints and disputes. As a Senior Patient Advisor will handle high volumes of patient queries, use the internal secure messaging system as the principal communication method to respond to patients, providing solutions within a timely manner.
**Why LloydsPharmacy Online Doctor?**
Part of Hallo Healthcare Group UK, LloydsPharmacy Patient Advisor are at the forefront of the digitalisation of healthcare. Fulfilling patient needs by providing an on-demand, flexible service that can be accessed anywhere - Our aim to provide the highest quality of virtual healthcare. With limitless opportunities to grow and develop, plus an open culture where you can make a tangible impact, you’ll be able to use your passion, ambition and drive to build solutions and have experiences that transform lives for the better - starting with your own.
As well as the benefits you would expect; 25 days annual leave plus bank holiday, pension scheme, company bonus scheme, we also offer:
- Market leading maternity, paternity and adoption leave
- Full support from our employee assistance programme including a health and well-being app
- Up to 50% staff discount at LloydsPharmacy in store and online
**About You**: We are looking for someone with 2+ years customer service experience, preferably within a call centre environment. Being a problem solver and having empathy towards our patients is crucial. You must be passionate about helping others and want to resolve issues within a timely manner. Being able to handle complex issues is a must, you will be the first point of call when any issue is escalated.
**About Us**:
LloydsPharmacy Patient Advisor, part of Hallo Healthcare Group, is a market-leading digital health company with over 2 million registered patients. Our vision is to provide the highest quality virtual healthcare in every home, connecting patients with clinicians as quickly as possible over every available digital platform. We believe that patients should be able to speak to a healthcare professional whenever they need us, and that access should be on-demand and at the patient’s convenience. We are leading the way in providing expert, safe online healthcare, supported by our trusted network of over 1,400 LloydsPharmacy stores across the country.
We are defined by our ICARE values, and ILEAD behaviours. Together, they build our shared value system and are the key pillars of Hallo Healthcare Groups culture.
Hallo Healthcare Group prides itself on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
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