Training Coordinator

**About The Role**:
CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our training team for you.

It’s not about what you know. It’s who you are. We have a fantastic opportunity for a Training Coordinator to join the team during an exciting period of growth to oversee the delivery and operational functions of our external customer training offering. In the role of a Training Coordinator you will be required to provide high levels of quality service to all customers in line with company policy and procedure to support the delivery of the Training Department targets and offering support with enquires and seamlessly converting them into sales and training course bookings.

**Principle Accountabilities**:

- Customer invoice and relationship management
- Maximise the conversion rate of enquiries
- Sales order processing and supplier PO placement
- Achieve revenue, cost and profit targets
- Maintain trainer utilisation and course occupancy at the required levels
- Processing certification and course administration
- Work with a network of external training providers and courses to supplement Sunbelt Rentals own training offering
- Establish and maintain effective working relationships with co-workers throughout Sunbelt Rentals to achieve company objectives
- Pursue personal development of skills and knowledge necessary for the effective performance of the role

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

**About You**:
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed as a Training coordinator you will bring the following skill-set and behaviours:

- Demonstrable customer service and administration skills
- Good interpersonal and communications skill - including negotiating and influencing
- Ability to engage and build relationships with both internal and external customers
- Able to work both independently and as part of a team - you’ll be an effective team member with a highly supportive, collaborative approach.
- Comfortable using your own initiative to make decisions in line with company policies and pricing structures
- A flexible and adaptable approach, you’ll enjoy a fast-paced environment
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels.
- A good level of computer literacy in MS Office packages
- Knowledge of technical health & safety courses such as IPAF, PASMA, LA, Confined Space, CITB, C&G and plant training (Desirable)

**About Us**:
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.