Pensions Officer

Seven Resourcing are looking for a temporary Pensions Officer to work in Northampton with West Northamptonshire Council. This position is initially for a period of 6 months and is paying around £19.42 per hour (paid to you via an umbrella company).

**The role**:
At the same time, delivering this within the context of the Shared Service environment, contributing to organisational effectiveness and efficiency, in part through providing information including financial information to existing and previous members of the various Schemes, and also to Employers to allow fully informed decisions to be made.
Respond to all enquiries by being multi-skilled in all areas of Local Government, Councillors and Compensation Pensions administration requirements.

**Key Responsibilities**:

- Ensure incoming casework is correctly logged onto workflow system (using Altair) and allocated according to team priorities, ensuring good customer care, is maintained, in particular keeping the member informed of progress while ensuring that all casework is processed in line with the agreed processes, SLA/administration strategy and relevant legislation and that appropriate audit trails are complied with.
- Casework & Records Check Check information from a variety of sources, e.g. employers, HR & Payroll, HMRC and update records, ensuring the data is accurate. To check accuracy of record checks, regulation interpretation and calculations carried out by other Pensions Staff commensurate to team specialism and continually review accuracy to ensure comprehensive and effective understanding.
- Advice and Information Provide advice and information to employers, scheme members, pensioners and dependents regarding pension processes to ensure efficient and effective administration of casework for the LGPS Scheme.
- Records, Documents and Office Management To contribute to the Office Management procedures, such as maintenance of integrated letters, office supplies, task management, internal training and interfaces.
- Complaints Ensuring all issues are appropriately addressed in each case so that appropriate judgments on what needs to happen can be made within prescribed timescales. In conjunction with Team Leaders determine any changes in process behaviour that may be necessary resulting in further training as necessary.
- Other duties To provide support, where appropriate to the Pension Officers, in the execution of their respective duties.
- To ensure the council's equal opportunity policies are known and adhered to by staff. To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.

**Applicant Requirements**:

- **Qualifications**: 5 GCSEs at Grade C or above or equivalents
- **Experience**: 2+ years working within a similar role.
- **Compliance**: Proof of right to work in the UK and references covering the past 3 years.
- **Travel**: Clean UK driving license with the ability to commute to and from work independently.
- **Hours**: 37.5 hours p/w.

**Working with Seven Social Care**:
We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

INDALISTAIR

**Job Type**: Temporary contract
Contract length: 6 months

**Salary**: £19.42 per hour

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Similar UK: 2 years (required)

Reference ID: 52881