Customer Experience Specialist

**What we do**

AML Analytics are world leaders in the testing and validation of sanction screening and transaction monitoring systems, used by regulated financial institutions for protection against the risks associated with financial crime. We also test the sanction screening and transaction monitoring systems of crypto exchange and virtual currency business.

Our innovative tests establish the effectiveness and the efficiency of sanction screening, and transaction monitoring systems to help traditional and non-traditional financial institutions meeting regulatory requirements, minimise exposure to financial crime risk and ensure robust detection systems are in place. We currently work with sever of the largest banks in the world and we have tested many thousands of systems since our incorporation in 2010.

AML Analytics is an established and trusted technology company with a team of talented professionals delivering unrivalled RegTech and SupTech solutions to our customers. Our progressive research is shaping the future of the anti-financial crime and risk technology market through innovation.

**What’s in it for you**

Do you want to make a difference, have a rewarding career and a great work / life balance?

Do you want ownership, to work with cutting edge technologies, have a voice, and be heard?

Do you want to improve yourself and the people around you, thrive in a team of open and forward thinkers?

Then look no further Here is a few of the extra benefits there are working with us

**Key Responsibilities**:

- Ensure Customer retention by developing and implementing customer engagement strategy
- Maximise customer use of products and services
- Embed the adoption of products and services aligning to customers objectives.
- Monitor the behaviour of our clients to identify non-regular use of products and propose suitable actions to ensure effective product use
- Provide training to clients demonstrating the use of our platforms (such as - how to create tests, upload files and analyse results)
- Ensure excellent communication with clients, internal IT Teams and Sales Teams regarding product development, new or existing functionality
- Provide Bespoke Regulatory Reporting
- Identify opportunities to enhance revenue that customers may benefit from

**Nice to haves**
- Educated to degree level preferred.
- Excellent Communication and written skills
- Previous experience in a customer facing role working with sales preferred
- Previous experience in vendor-based services provided to financial institutions preferred
- Data and logic orientated

**Personal Qualities...**
- Strong interpersonal skills
- Thorough and accurate, paying great attention to detail
- Team player focused on customer objectives
- A “can-do”, flexible approach and a team ethic
- Highly organised and able to juggle numerous projects at once
- Willingness to “have a go” and take ownership
- Highly motivated with a genuine drive to learn about and understand our products and industry that we work in

**Opportunities for**
- Weekly sessions with a Personal Trainer
- Pilates classes
- Massage at work
- Bring your dog to work
- Pool table
- Fancy coffee machine
- Company days out
- Visits to our Technology Hub in Malaga, Spain
- Limitless personal development opportunities
- Potential for a yearly bonus based on performance
- 25 Days Holiday + Bank Hols

With all these great benefits, we ask people to come into the office at least two days per week, so they can make the most of what we offer and mingle with the AMLA team.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Andover: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Due to the remote location of our UK office and requirement to be in the office 2 days per week, do you have your own transportation to be able to reliably commute to it? There are no public services available close enough to the office, so having own transportation is a must.

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Andover