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Customer Experience Co-ordinator

2 weeks ago

Andover, United Kingdom Lionel Hitchen Full time

Reports to: Customer Experience Manager

**Job Purpose**
- Be the main point of contact for key customer/agency enquiries, liaising with them regularly and informing them on the status of their orders, including despatch
- Enter quote requests on the quotation database
- Arrange transport with UK Distribution Partner(s)
- Comply with all Company Policies, Procedures and BRC requirements
- Have hands-on preparation of paperwork for export consignments
- Check shipment paperwork
- Input shipment details onto the computer system
- Book collections / deliveries with freight forwarders
- Deal with invoicing letters of credit and all allied documentation

**Essential criteria for this position are**:

- Excellent working knowledge of MS Office (Word, Excel, Outlook)
- Excellent communication skills with friendly and professional telephone manner
- Accuracy, precision, attention to detail
- Comprehensive process knowledge of internal order management, UK delivery processes and worldwide export delivery processes
- IMDG/ADR awareness
- Sound experience in Exports with an emphasis on Dangerous Goods
- A knowledge of international courier systems
- An understanding of Freight Forwarding

**Desirable criteria for this position are**:

- A knowledge of Exporting to the USA, producing FDA and 10 + 2 documentation
- Knowledge of ERP systems and Forecasting
- IATA in date training (or ability to gain within 6 months)