Support Service Administrator

**JOB TITLE AND BENEFIT DETAILS** Support Service Administrator** **Salary up to £27k+ 25 days holiday plus bank holidays + life insurance + tonnes of other benefits** Are you looking for a company you can grow with? At Algeco we fill most vacancies from within - which means this could not only be your next job, but the one after that as well." **PURPOSE** Support Services Planning teams to ensure the delivery of exceptional customer service in line with team targets and company requirements. **WHAT WE DO** Algeco is the leader in modular accommodation not only in the UK but around the world. We provide more buildings for hire than anyone else, including modular buildings for sale and rent, and off-site permanent buildings for sale for temporary, semi-permanent and permanent use. As part of the Modulaire Group we have 300,000 units available in 18 countries throughout Europe, including the UK. We’re also active in Australia, New Zealand and China. So, when you join us, you’re joining a team that’s already established, highly successful - and hungry for more. **YOU PROBABLY WANT TO KNOW WHATS INVOLVED** - Log calls for support service onto the system. - Raise purchase orders for support service engineers. - Confidently handling internal / customer telephone queries (e.g. Estimated Time of Arrival (ETA) for units en route to customer). - Ensuring customers are updated at all times of the progress of their Maintenance issue. - Provide an administrative function in the provision of planning, installation, decommissioning, site support and emergency breakdowns. - Be proficient in the use of our systems to deliver workable solution that meets our customer’s requirements. - To meet a level of demand that satisfies our internal departments in relation to delivering a mutual solution for the effective planning and utilisation of resource and services to our customers. - Be confident in handling customer telephone queries, problem solving and be able to deliver solutions to situations that arise. - Ensure customers are kept up to date on how and when issues will be resolved. - Provide an administrative function in the provision of planning, installation, decommissioning, site support and emergency breakdowns. - Be proficient in the use of our systems to deliver workable solution that meets our customer’s requirements. - To meet a level of demand that satisfies our internal departments in relation to delivering a mutual solution for the effective planning and utilisation of resource and services to our customers. - Be confident in handling customer telephone queries, problem solving and be able to deliver solutions to situations that arise. - Liaise with mobile engineers to resolve customer issues, or forward to the Regional Service Managers or branches depending on type of issue. i.e. customer related/breakdowns. - Liaise with transport regarding install/dis-mantles within an agreed timely manner - Liaise closely with Technical Support on all installs/dismantles ensuring agreed work streams are reached. - Perform administration duties to company standard. - Ensure all Support Service KPI’s are met. **WHAT EXPERIENCE WE NEED FROM YOU** - Working in an administrative role in a fast paced environment - Ability to plan/schedule engineers and vehicles efficiently and effectively - Geographical knowledge - A good level of skill in Microsoft Office products, I.T systems in general - Ability to handle a high volume of telephone calls - Familiar with working in a high pressure environment - Has proven experience and ability to work effectively with internal and/or external customers **WE CARE** Job Reference: UK03123