Cardiology Diagnostics Administrator

2 days ago

Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

The Cardiology department at the Bedford Hospital is seeking to recruit a band 3 administrator to support our existing cardiology admin team. We are a supportive, dynamic and friendly team, which is continuously expanding and developing the services that we offer.
Our administration team play a vital role in the delivery of our cardiology services, undertaking a range of administrative duties.
As part of the Cardiology team and in conjunction with the cardiology consultants, cardiac technicians, medical secretaries and key administrative staff in the cardiology department; the diagnostic administrator will primarily be responsible for booking of cardiac diagnostic tests for the Community Diagnostic Centre (CDC) and assist in the booking of cardiac diagnostic tests for outpatients at Bedford Hospital.
The post holder will assist in the management of the diagnostic waiting lists in Cardiology, in accordance with National targets and the trust access targets.
Deal with patient queries sensitively and discreetly, using empathy and providing reassurance where required and always adopting the principles of patient confidentiality. Basic knowledge of non-invasive diagnostics should be employed to offer advice if required and appropriate.
To add diagnostic test requests to the waiting lists, ensuring accurate data entry.
To proactively oversee the length of waiting times for all non-invasive cardiology diagnostics. This includes having a thorough understanding of clinic templates and any booking limitations to optimise clinic utilisation and ensure that no breaches occur (including DM01 where appropriate).
Ensure all referrals are added to the appropriate waiting list in a timely manner ensuring accuracy of coding. Manage the waiting lists for all non-invasive cardiology diagnostics on a daily basis including regular validation and entry of appropriate comments. Provide information to the Principal and Lead Cardiac Physiologists related to demand and capacity monitoring on a regular basis.
Schedule all appointments using iPM and ensure appointment letters are sent out in a timely manner including any relevant patient information leaflets. For any urgent or short notice appointments, telephone calls should be made.
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
For a more detailed and complete description of the main responsibilities, please read the Job Description document provided

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