Business Process Administrator

**Business Process Administrator**
- **Salary up to £20,319.00**:

- **Bonus up to 10% of annual salary**:

- **Flexible working (Hybrid office/ home working)**:

- **Benefits: Healthcare/ life assurance plan/ Perkbox/ gym discounts/ retail discounts/ free on-site parking**:

- **Long term incentive scheme**:

- **34 days holiday (incl: public holidays) - rising to 36 with service**

**Who are we?**

We’re a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector, we’ve won some pretty impressive GOLD standard awards over the last several years from Investors in People and Investor in Customers.

**What will you be doing?**

As a Lantern Business Process Administrator, you’ll be responsible for liaising with a range of customers from account holders, debt management firms, original sellers and other debt recovery companies. You’ll be joining our friendly Business Process Team & reporting to the Business Process Team Leader, You will be responsible for:

- Processing daily post, and queries from Customers, DCA’s and DMC portals accordingly.
- Maintaining and updating daily spreadsheets and accounts.
- Investigating and responding to disputes/queries with the seller in a quick and efficient manner.
- Sending customers communication that is effective, accurate and precise.
- Be passionate and care about offering a service to our customers that is second to none.
- Recognise vulnerable customer groups and ensure correct outcome for the customer.
- Comply with all relevant company policies, procedures, regulation, legislation and guidance and client contractual agreements.
- Achieve individual KPI’s and contribute towards achieving team and departmental KPI’s.
- Maintain accurate customer records (including third party and representatives) from written communication.
- Build and maintain strong working relationships with DCA’s, creditors and DMC’s where required.
- To take responsibility for risk and compliance within the remit of your role.

**What you’ll need**
- Previous experience in a similar role.
- Intermediate to strong ability to use Microsoft packages.
- Clear and effective communication skills (written and verbal) as well as good literacy and numeracy skills.
- Have the ability to prioritise workload & the ability to achieve targets.
- Strong planning and organisational skill as well as attention to detail skills.
- Good problem-solving skills.
- Ability to work to tight deadlines to ensure the effective delivery of service & be customer focused.
- The ability to work alongside other business functions to ensure designs are consistent with design & brand guidelines.
- Demonstrating resilience and agility in your approach to work - we're fast paced and sometimes we’ll need to juggle or prioritise.
- Being creative - we love hearing new ideas from our colleagues about how we can do things better.

Our values are rooted in honesty, empathy, and transparency - for our colleagues our customers and our clients. That’s why equality, diversity and inclusion are so important to us; because when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

**Job Types**: Full-time, Permanent

**Salary**: Up to £20,319.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Financial planning services
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Transport links
- Wellness programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus

Work authorisation:

- United Kingdom (preferred)

Work Location: Hybrid remote in Pudsey