Business Process Administrator

**BUSINESS PROCESS ADMINISTRATOR**

Due to the continued growth of our business, we’re looking for an experienced Business Process Administrator to join Lantern.

**Who are we?**

We’re a market leader in purchasing and recovering debt in a very fair and compliant way, and we’ve built a solid reputation for being the specialist in our sector. In turn, we’ve won some pretty impressive awards, including Investors in People (GOLD) and Investor in Customers (GOLD).

**What will you be doing?**

Reporting to the Business Process Team Leader you’ll be responsible for:

- Processing incoming daily post and queries from customers, DCA’s and DMC portals accordingly.
- Handling balance requests & setting up arrangements of payments on behalf of customers
- Processing proof of debt requests and proxy voting forms.
- Preparing, maintaining and updating daily spreadsheets accurately.
- Investigating and responding to disputes/queries with our sellers in a timely and efficient manner.
- Preparing and sending customer communications that are effective, accurate and precise.
- Recognising vulnerable customer groups and ensuring correct outcomes for the customer.
- Requesting information from third parties as required.
- Complying with all relevant company policies, procedures, regulation, legislation, guidance and client contractual agreements.
- Achieving individual KPI’s and contributing towards achieving team and departmental KPI’s.
- Maintaining accurate customer records (including third party and representatives) from written communication.
- Building and maintaining strong working relationships with 3rd parties where required.
- Building and maintaining strong working relationships across departments within the company.
- Representing the interests of the company in a professional and competent manner.
- Taking responsibility for risk and compliance within the remit of your role.
**What you’ll need**
- Previous experience in a similar role.
- Clear and effective communication skills (written and verbal).
- Good literacy and numeracy skills.
- Ability to work to tight deadlines to ensure the effective delivery of service & be customer focused.
- MS Office experience, including MS Teams.
- Strong organisational skills.
- Self-motivated but with the ability to work collaboratively with different teams across the business.
- Excellent levels of attention to detail to ensure your work is accurate and of high quality.
**A bit about you**

What we’ve mentioned above are really important attributes, but there's also some extra bits that we’re looking for too:

- Demonstrating resilience and agility in your approach to work - we're fast paced and sometimes we’ll need to juggle or prioritise.
- Being creative (think blank canvas) - we love hearing new ideas from our colleagues about how we can do things better.
- Being friendly and flexible - we’re big enough to make a difference, but small enough to care and a relatively small team. We all know each other by name and we’re always there for each other so that we get the job done, even when we’re asked to do something that’s not always in our job description
- Passion and initiative to progress your career in a company with a supportive and progressive team.
**What’s in it for you?**
- **£19,250.00 **annualsalary.
- 23 days holiday (rising to 25 with length of service, plus all public holidays).
- Annual bonus of up to 10% of salary.
- Flexible (hybrid - home/office) working arrangements.
- Great benefits to enjoy with family members, from our healthcare, wellbeing, and cash plan policy.
- Private medical insurance.
- Gym discounts.
- Perks platform to enjoy retail discounts, free products and services and rewards.
- Competitive employee assistance program.
- Life assurance plan.
- Free on-site parking for when you’re in the office.
- A competitive pension plan (plus free advice through an independent financial advisor to help you with your financial planning and saving for your future).
- You’ll get great training, lots of support and become part of a friendly team, that recognises and rewards high performance.
**What makes us different?**
- Casual dress code - every day
- Health and Wellbeing platform.
- Office snacks and refreshments.
- Open plan ‘living office’ environment, and our “cosy room” for quiet contemplation or a “good book”
- Summer and December parties.
- Opportunities to get involved in charity and wellbeing initiatives.
- Free fruit (to help with your 5 a day).
- Lunch delivery service.
- We’re people not job titles
- We win really great awards - we actually need a bigger cabinet
Our values are rooted in honesty, empathy, and transparency - for our employees, our customers and our clients. That’s why equality, diversity and inclusion are so important to us; because when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that g