Sales Administrator

1 week ago


Halesowen, United Kingdom Feridax Full time

Feridax (1957) Ltd is the largest wholesale importer and exporter of motorcycle and cycle clothing and accessories brands in the UK.

Reporting to the Sales Team Leader, we currently have an opportunity for a Sales Administrator to join the Internal Sales department. On a day-to-day basis you will be making proactive sales enquiries to customers while working closely with colleagues in the Internal Sales team and external Account Managers.

This is an excellent position for someone looking to embed themselves in a successful and growing organisation and play a key role in the continuing prosperity of the business.
- Making proactive sales calls to customers (B2B)
- Tracking despatched consignments against previous day’s manifest
- Assisting with Customer Service enquiries (B2C)
- Answering sales calls
- Receiving orders and entering orders on to the system
- Assisting with the returns system
- Answering queries via the web chat system
- Physical archive storage
- Upselling where appropriate
- Maintaining process manuals

**Knowledge, skills, and experience required**:

- Proactive telesales experience
- Customer service experience
- Microsoft Office packages (intermediate knowledge of Excel is essential)
- Multitasking abilities
- Fast learner
- Communication
- Team player
- Calm when under pressure
- Attention to detail
- Knowledge of motorcycle or cycle apparel and accessories is advantageous but not essential

**Benefits**:

- 20 days holiday plus 8 bank holidays (pro-rata)
- Healthshield cash plan and Perks discount scheme
- Pension and Life Assurance
- Free on-site parking
- Staff discount
- Annual Christmas party (pandemic permitting)

**Hours**:

- 8:45am - 5pm, Monday - Friday
- 10min morning break, 30min lunch break, 10min afternoon break


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