Client Operations Support Officer

7 days ago

Lincolnshire, United Kingdom Lincolnshire County Council Full time

**About the role**:
As a **Transport** **Support Officer** you will be assisting in arranging transport for multiple users across the county including, school journeys and our **CallConnect** on demand bus service. Taking varying calls for all transport related issues within a relaxed but busy office environment, you will be trained with the knowledge required to give the residents of **Lincolnshire** expert advice on what is available. Working within a hybrid team, learning from and assisting colleagues to deliver an exceptional service to the public of **Lincolnshire.** This role will allow some** home working but predominantly will be in office in Lincoln.**

**About the team**:
**Lincolnshire County Council** is transforming its **Transport Services Team,** and we’re looking for people who want to be a part of our exciting future It’s a lively, dynamic, and growing team delivering vital services that get the County moving.

**Transport Services** is part of the **Council’s Place Directorate** and is responsible for developing and delivering passenger transport solutions across Lincolnshire for more than 20,000 passengers daily.

We enable passengers to travel to and from school and other places of education, for social care reasons and we provide a demand responsive **CallConnect** bus service to connect communities across the county.

The team also manages the county’s local bus and community transport network, alongside supporting the development of **Sustainable Travel.**

**About Our Offer**:
**Along with a competitive salary we are offering**:

- A Contributory pension
- Comprehensive benefits package including excellent discount schemes and cycle to work
- Flexible working policies
- Career progression opportunities
- A generous annual leave entitlement plus the option to buy more

**Further details can be found in our **rewards and benefits** brochure**
- Applications will close on 23/4/23and interviews will take place on or around 04/05/23_

**For a confidential and informal discussion about the role please contact**:
**_A Smarter Working Employer_**:

- We _have embraced new ways of working and hybrid working between home and work will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements including regularity of home and office working will be discussed as part of the appointment process._
- Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed._
- Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment._

**_Fluency Duty_**:

- In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post._

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