CRM Solution Designer

**CRM Solution Designer**:
**Location**: (Blended home working)
**Salary**: Competitive + Vodafone Benefits
**Hours**:Full time (37.5 hours per week - Mon to Fri)
- **Blended**

Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.

The CRM Solution Designer (SD) is accountable to the Domain Lead for designing Siebel solutions to ensure good functionality, security, resilience, and performance of the systems. The SD is the technical authority to Siebel system configuration, development and deployment within the CCS Engineering Domain and will advise and collaborate with colleagues in architecture, build and operations teams to ensure the CCS Engineering Domain continues to deliver high levels of quality and service to internal stakeholders. The SD will contribute to design and development work on the systems, working collaboratively with onshore and offshore development teams and will advise senior management within the domain to help drive continuous improvement to Domain function and services and to shape Domain technical strategy.

Vodafone UK IT is the intelligence, the platforms and tools that enable our products and services. Be part of the team that develops and runs our digital IT platforms, driving innovation in how we deliver to our customers and the rest of the business.

**What will you be doing?**
- You will have all-round practical expertise with CRM Systems, preferably including working knowledge in Siebel. Good general technical understanding of telecommunications architecture.
- You will have experience of solution design in a Mobile or Fixed Telco.
- You will have the ability to communicate effectively within a large software engineering team and influence a wide group of internal stakeholders. Experience of working successfully with external delivery teams.
- You will have experience managing technical risks and forecast systems improvement requirements.
- You will have general software engineering and problem-solving skills.

**Who are we looking for?**:

- You will be responsible for the Domain Authority CRM solutions, advising architecture, build and operations staff within the domain on correct configuration, deployment and usage of the systems.
- You will be accountable to the Domain Lead to plan good functional and non-functional behaviors of the platform.
- You will advise Integration Domain colleagues on effective design and implementation on the systems during software design and build.
- You will contribute to design and development on the Siebel platform, collaborating with onshore and offshore designers and developers
- You will have extensively worked in Telecom industry.
- You will have engineering knowledge in Oracle’s Rapid Offer Design and Order Delivery” (RODOD) solution. Particularly with Siebel CRM.

**What’s in it for you?**

An excellent remuneration and bonus package with **28 **days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. **We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break.** From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.

**Together we can**

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.