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Scheduler H&tdu(Ra)

2 weeks ago

Manchester, United Kingdom The Christie NHS Foundation Trust Full time

The Haematology & Transplant Day Unit is looking for an enthusiastic individual to fill this role. The main purpose of the role is to support the efficient running of the Haematology admin team.

The post holder will also assist the medical and nursing teams with clerical tasks such as tracking of notes and ensuring clinics are properly prepared

You will be well organised, have a pleasant and approachable manner, be proactive and able to use your initiative. Good communication and IT skills are essential.

Communication & Relationship Skills
- Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format
- Communicate complex information about chemotherapy appointment schedules to patients
- Communicate with patients who may be anxious, angry or upset
- Exchange relevant information with GPs and other health professionals
- Deal compassionately with distressing situations
- Liaise with other members of staff regarding case notes and patient visits
- Maintain patient confidentiality at all times
- Remain professional at all times when communicating with people in various situations

Analytical & Judgment Skills
- Resolve issues arising in own role, such as cancellation of patient appointments and missing patient notes
- Use own initiative to liaise with clinical staff where necessary regarding patient queries
- Use patient information systems to assist patients and staff with solving issues
- Assess patients’ demographic details and alert management if they do not reach eligibility criteria for treatment in the NHS

Planning & Organisational Skills
- Plan for patient appointments and treatments
- Clinic preparation to ensure that all clinical notes and forms are present
- Plan with nursing team to re-arrange clinics to accommodate staff absence if necessary
- Ensure that annual leave does not occur at the same time as colleagues
- Provide cover for colleagues on HTU and across the Division in times of sickness and annual leave - therefore will be familiar with systems and processes on all wards across the Division
- Ensure HTDU treatment schedule is kept up to date to assist with planning of treatments

Physical Skills
- Work in patient information system, requiring standard keyboard skills
- Use office equipment including PCs, fax machine, and phones

Responsibility Patient/Client Care
- Provide a professional and courteous front line point of contact for all patients and visitors to the unit
- Provide comprehensive advice to patients/relatives regarding appointments
- Signpost patients to other areas of hospital
- Assist in managing the 20 minute wait target and assist with the monitoring process for the same

Responsibility Policy & Service Development
- Follow all relevant policy and legislation
- Work collaboratively with colleagues to ensure policies are adhered to

Responsibility Financial & Physical Resources
- Handle financial donations, made by patients visiting the unit
- Ensure that office supplies are adequate, ordered and obtained for the smooth running of the unit

Responsibility Human Resources
- To provide induction support to new post holders
- Demonstrate workplace routines to less experienced members of staff

Responsibility Information Resources
- Update patient demographic details in patient administration system
- Enter patient appointments and outcomes are accurate in the patient administration system
- Track patient notes using patient administration system
- Print clinic forms to attach to patient notes to ensure full preparation for clinics / treatments
- Ensure the HTDU scheduling system is kept up to date with patient information and treatment details
- Enter patient annotations following their visits, when required
- Complete audits when required, accurately and to time

Responsibility Research & Development
- Undertake surveys/audits as necessary to own work

Freedom to Act
- Post holder is expected to follow all relevant protocols, SOPs and standard practice.
- HTU Assistant Service Manager is available as point of reference for any queries and will meet regularly with staff
- Plan and organise own time and workload activity with prioritisation
- Use own initiative to solve problems and answer staff and patient enquiries

Physical Effort
- Long periods of time spent sitting at keyboard to input information
- Moving heavy sets of case notes around reception areas frequently during day
- Collect and deliver case notes, samples, prescriptions and treatments etc. from and to other departments across the hospital.

Mental Effort
- Concentration is required when making appointments and entering data on patient information system
- Constant interruptions from phone calls, patients presenting at reception and demands from other members of staff
- Unpredictable pattern of working due to arrival of unplanned patients, missing case notes, cancelled clinics, staff absence and patient illness

Emotional Effort
- Direct inter