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Hotel Receptionist

2 weeks ago

Wolverhampton, United Kingdom Wolverhampton Racecourse Full time

Holiday Inn - Wolverhampton Racecourse is looking for a Hotel Receptionist. Being a Receptionist means being the person who makes our guests feel welcomed and pleased with their choice of accommodation. It means taking and showing pride in your hotel and delivering a great guest experience consistently.

As a Receptionist you may be the first person a guest encounters at our hotel so you’ll need to be friendly, professional and confident. You’ll be the person a guest turns to if they have any concerns or complaints and you’ll be empowered to make things right. Receptionists are the beating heart of our hotel and get involved in everything from serving at the bar, taking reservations, to ensuring our housekeeping and maintenance teams are aware of any issues, so you’ll be great at juggling tasks and turning your hand to many different things.

We’re looking for individuals who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service. Practices and processes can be taught, but pzazz is what comes naturally to our Receptionists and is what makes them special.

USUAL PLACE OF WORK
- The Holiday Inn - Wolverhampton Racecourse, Wolverhampton Racecourse

HOURS OF WORK
- Average hours between 24-40 hours on a casual contract role on an as and when needed basis (to include evenings, weekends and Bank Holidays when necessary). Covering occasional Night-Porter shifts may also be a requirement of this position.

DUTIES
- Daily check ins & check outs
- Welcoming and directing all guests/ visitors onsite
- Call handling
- Making and amending Hotel Reservations
- Customer Service
- Customer Compliant handling
- Cash & credit card control
- Banking
- In-house guest bill & room management
- IHG Rewards Club recognition & enrolment
- Some Bar Cover when required

SKILLS & QUALITIES
- Telephone/ Call Handling skills
- Computer literate (Microsoft office)
- Training will be given in using the in house systems
- Customer focused
- Exceptional communication and excellent team working skills
- Good Time Management & Flexibility

**Job Types**: Full-time, Part-time

**Salary**: £9.50 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift