Credit Controller

**Credit controller - 2 days working from home - *plus bonus**

**About our business**

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

**Role overview**

We are looking for experienced credit controllers to work in a fast paced and challenging environment. You will be responsible for their own portfolio of customers, collecting customer debts and working with our team internally to resolve queries and reduce aged debt. You will host conversations and meetings with various stakeholders to try and resolve credit issues, so we are looking for people who enjoy collaboration. You will also be part of an ever growing team so we are looking for individuals who want to get involved with continuous improvement and really make a difference to our future. If you enjoy a challenging environment that cares about development and teamwork, please get in touch with us, we would love to know more about you.

**Key tasks**
- Looking after a portfolio of customers and understand how to use your relationship to maximise cash collection.
- Prioritise a variety of daily tasks that deliver on customer service as well as financial targets
- Working with the accounts payable team to keep customer ledgers up to date and answer any account queries.
- Collaborate with internal teams to deliver on customer success and using this to negotiate payment
- Work with team managers to put forward your ideas for challenging accounts
- Taking payments by debit or credit card
- Working with the team managers and head of department to forecast cash collections
- Considering next steps when debts are unrecoverable and putting forward ideas on how to move these
- Other ad hoc duties as and when required

**Knowledge and Skills **(what you know and what you can do)
- Demonstrated history of meeting targets consistently
- Ability to demonstrate effective debt management to timely resolution

**Experience **(what you have done)
- Experience of highlighting and processing Defaults where necessary
- Experience of updating and maintaining clear customer activity notes in a finance system
- Good knowledge of MS Excel
- Experience of working in a busy office environment and to tight deadlines
- Minimum 2 years' experience in a similar role
- 3+ years’ experience of managing high value customers
- 3+ years’ experience of managing low value, high volume accounts
- Advanced knowledge of Excel, with the ability to use Lookup & Pivots to execute reconciliation tasks
- Experience of change management / process improvements

**Personal qualities**

(the way you think and act)
- Able to work well under pressure and prioritise own workload
- Capability to be both personable and firm with clients, to resolve any issues and collect any money owed
- Excellent attention to detail and high degree of accuracy is imperative
- Able to cope with multiple priorities and changing environment
- Excellent communication and relationship-building skills
- Positive and flexible approach to your work
- Strategic thinking, with the ability to approach stakeholders with new ideas

**Salary**: £24,500.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus