Credit Control Support

9 hours ago

Sowerby Bridge, United Kingdom JLA Full time

**About our business**

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

**Role overview**

We are looking for experienced, proactive, and ambitious Credit Control Administrators. You will be responsible for providing critical support to the Credit Control function and to administer data ensuring data accuracy & integrity across many systems

**Key tasks**
- High volume data entry into customer portal accounts
- Ensuring all issues are logged, escalated, communicated accurately, and responded to within the appropriate timeframes.
- Dealing with customer queries, in a calm, professional manner, whilst trying to offer the best possible outcome.
- Passing on queries to the relevant person or department as required
- Implementation of new processes and procedures to maintain and improve customer data.
- Identification and communication of changes that need to be facilitated.
- Providing ongoing support to the Credit Control teams
- Process and print statements and dunning letters at regular intervals
- Other ad hoc duties as and when required.
- Acting as the key point of contact for customer queries
- Other ad hoc duties as and when required.

**Knowledge and Skills** (what you know and what you can do)

Essential
- Good knowledge of Excel
- Capability to approach relevant parties with new ideas, where strategic thinking has been applied.

Desirable
- Advanced knowledge of Excel

**Experience** (what you have done)
- Experience in a similar role
- Experience of working in a busy office environment and to tight deadlines
- Experience within a fast-paced administration role
- Excellent communication skills both written and oral
- Demonstrated history of meeting targets consistently
- Proven ability to prioritise work effectively to meet business requirements.
- Excellent planning and organisation skills

**Personal qualities** (the way you think and act)
- Capability to approach relevant parties with new ideas, where strategic thinking has been applied
- Ability to communicate with confidence within and across functions at all levels
- Can do attitude and team player.
- The ability to work under pressure and to meet deadlines.
- The ability to prioritise workload, and high-level attention to detail.

**Salary**: Up to £22,500.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sowerby Bridge: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Accounting: 1 year (preferred)
- bookkeeping: 1 year (preferred)

Work Location: In person

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