Bowling Alley

**Job Summary**:
**Key Responsibilities**:
Operational Management:

- The daily running of the bowling alley, ensuring smooth and efficient operations.
- Assisting with the scheduling and supervision of staff, including lane attendants, technicians, and customer service representatives.
- Helping the Manager to ensure compliance with health and safety regulations and company policies.

Customer Service:

- Provide exceptional customer service and address any customer inquiries, complaints, or issues promptly and effectively.
- Ensure a welcoming and enjoyable experience for all customers.
- Handle difficult situations with professionalism and tact.

Staff Management:

- Monitor staff performance and provide feedback and coaching as needed.
- Foster a positive and collaborative work environment.

Facility Maintenance:

- Ensure the cleanliness and maintenance of the bowling alley, including lanes, equipment, and common areas.
- Assisting and coordinate with the maintenance team to address any repair or maintenance needs promptly.
- Monitor inventory levels of supplies and equipment, and place orders as necessary.

Event Coordination:

- Plan and organise special events, leagues, and tournaments.
- Coordinate logistics and ensure successful execution of events.
- Promote events and programs to increase participation and revenue.

**Qualifications**:
Experience: Minimum of 2-3 years of experience in a hospitality, entertainment, or retail environment preferably with management responsibility.

**Skills**:

- Strong leadership and team management skills.
- Excellent customer service and interpersonal skills.
- Good organizational and time management abilities.

Attributes:

- Detail-oriented and proactive.
- Ability to work in a fast-paced and dynamic environment.
- Strong problem-solving and decision-making skills.
- Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements:

- Ability to stand and walk for extended periods.
- Ability to lift and carry items.
- Ability to perform tasks that require bending, kneeling, and reaching.

Working Conditions:

- Indoor entertainment environment with exposure to noise and large crowds.
- Interaction with a diverse range of customers and staff.
- Occasional need for extended hours during peak times and special events.

**Benefits**:

- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.

Pay: £24,000.00-£25,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: In person

Application deadline: 31/01/2025