Order Processor

13 hours ago

Milton Keynes, United Kingdom Provide Full time

**Order Processor** **Milton Keynes (Hybrid)**

Jungheinrich are global leaders in the manufacture and development of advanced materials handling technology, from forklifts to fully automated warehouses.

Efficient processes are crucial to the success of a company. That is why we have made intralogistics our passion. We ensure that our customers benefit from the most cost-effective products, systems and services for their requirements, irrespective of theirindustry or business size.

**The Role**

You will be responsible for processing Business Customer Orders and provide support for the sales activities in the Sales organisation

**Role Responsibilities** **Pre-Sales Support**
- Collate order information packs and ensure that necessary quality standard and requirements are all fulfilled
- Liaise with Sales Manager and Administrators to clarify potential open questions of requirements and orders

**Order Processing**
- Input orders using Jungheinrich IT systems (i.e. SAP, C4C, CRM on premise)
- Liaising with the factories to clarify open questions and determine concrete lead times
- Coordination and creation of purchase orders with potential 3rd party/UK suppliers
- Check order confirmations and related documents from factories/ 3rd party suppliers for specification and pricing discrepancies
- Process good-in using Jungheinrich IT systems (i.e. SAP, C4C, CRM on premise)
- Creating and maintain order book via spreadsheets (i.e. Excel)
- Close processed orders with invoicing creation to customer

**Logistic processes support (Deliveries and Collections)**
- Coordinating with transport partner delivery of equipment to local end customer or central Jungheinrich HUB
- Coordinating collections of returning equipment from customer sites to central Jungheinrich HUB or alternative locations

**General**
- Communicate relevant information to other departments
- General office duties
- Support and fulfilment of upcoming administrative tasks related to New Sales stock and Sales Order management
- Regular customer interaction to coordinate deliveries, collections and invoicing queries
- Support and react of ad-hoc request of the Head of Order Processing

**Role Requirements**:

- You will also have an excellent level of education and IT skills. Experience with SAP and CRM systems would be desirable.

**Competencies Required** **Skills & Competencies**:

- Customer orientation, fully understands the needs of our customers
- Creative problem solver, open to new ideas
- Accountability, acts responsibly gives commitment to resolve tasks
- Planning and organisation, establish the right course of action to complete tasks in a timely manner
- Attention to detail, Thorough complete and focussed
- Team player skills
- Able to understand the commercial implications for their actions

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