Receptionist

2 weeks ago


Keswick, United Kingdom Borrowdale Gates Hotel Full time

**Receptionist - Live out**

**Day Shifts
- 8.30am - 6pm with most weekends off**

If you wish to work amongst some of the finest fell views available in the Lakes, look no further than this 4-star country house hotel. With open log fires, 2 AA Rosette award-winning Lakeland cuisine and warm contemporary bedrooms, this hotel is a hidden gem located on the edge of Grange-in-Borrowdale. Our guests are always assured of friendly personal service in a peaceful setting, surrounded by fells close to the shores of Derwentwater.

Location: Grange, Keswick CA12 5UQ, United Kingdom

**Salary**: £10.00 -£12.00 per hour

Your role:

- Welcome and greet guests.
- Answer and direct incoming calls.
- Inform guests of hotel rates and services.
- Make and confirm reservations for guests.
- Ensure proper room allocation.
- Register and check guests in.
- Confirm relevant guest information.
- Verify guest's payment method.
- Verify and imprint credit cards for authorisation.
- Issue room keys and direct guests to their rooms.
- Maintain clear and accurate records of guest room bookings.
- Compute all guest billings, accurately post charges to guest rooms and house accounts.
- Receive and transmit messages for guests.
- Listen and respond to guest queries and requests both in-person and by phone.
- Provide accurate information about local attractions and services.
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
- Complete and maintain any incident reports, daily activity reports or other reports requested by management.
- Manage conference room bookings and scheduling.
- Close guest accounts and check guests out.
- Review accounts and charges with guests during the check-out process.
- Process accurate payment of guest accounts.
- Inform housekeeping when rooms have been vacated and are ready for cleaning.
- Maintain a neat and orderly front desk and reception area.

Benefits include:

- Company pension
- Discounted/free food
- Employee discount
- On site parking

INDHOTEL


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