Administrator/call Handler

14 hours ago

March, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

Previous applicants need not apply*

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people then we want to hear from you.
The post holder will provide a comprehensive administrative service within their team, answering all telephone calls within the defined timeframe.
To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
Please refer to the attached job description and person specification for full details of responsibilities.
Word processing of all forms of correspondence, reports and summaries that are required by the team.
Answer all telephone calls within the defined timeframe.
To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
Record information in the chosen software timely and accurately.
Manage all calls in a controlled and professional manner.
Deal with difficult callers in a calm and professional manner.
Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies
Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
Maintain filing in both paper and electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.
Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
Undertake training of new staff as directed by Line Manager and/or other managers.
- DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website

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