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Italian Speaking Customer Service Advisor

2 weeks ago

York, United Kingdom Monster Group Full time

Monster Group (UK) Ltd is a thriving online retailer offering a diverse range of high quality and great value products to an international market. To support our tremendous growth and further diversification into more product ranges and across new marketplaces within Europe and internationally, we are looking for a new full time Customer Service Representative - Italian Speaking to join the team.

**Daily Tasks**:

- Ensuring all selling channels and marketplaces uphold our Five Star Rating and Top Seller Status.
- Processing customer returns/refunds, repairs or replacements of items.
- Liaising with couriers and using online portals to arrange deliveries, collections and resolve queries.
**Key Skills required**:

- A positive and forward thinking approach, and able to keep calm under pressure.
- Team work as well as initiative to work on your own.
- Computer literate to a high standard, with great Microsoft Office skills.
- Good technical understanding would be advantageous.
- Excellent written and verbal communication skills in English.
- Being able to write and speak Italian to a highly advanced level.
- Experience in a technical role or having good technical knowledge and understanding would be advantageous.
**Monster Benefit Package Includes**:Salary is highly competitive and there are loads of opportunities for growth & development. There is also a generous holiday allowance of 25 days plus Bank Holidays, engaging company events, staff discount on our wonderful products and so much more

**Working hours**: Full time, Monday to Friday 9.00am to 5:30pm (37.5hrs per week).

You will be based at our modern offices near Sheriff Hutton (YO60) therefore it is essential that you have your own transport.

Schedule:

- Monday to Friday
Ability to commute/relocate:

- York, North Yorkshire: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Language**:

- Italian (preferred)