Operations Coordinator

**Salary**: £31,236.00 - £34,610.00 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 22 September 2025

**The Role**

The Faculty of Science, Agriculture and Engineering is seeking to appoint an Operations Coordinator (Infrastructure) to join the SAgE Faculty Professional Services team, based within the School of Mathematics, Statistics and Physics.

The postholder will support the School to achieve their agreed strategic objectives and be responsible for coordinating areas of operational activity within the school. Working closely with the Operations Manager and the Deputy Head of School Operations, you will support the development and implementation of a wide range of projects and administrative functions, with a focus on infrastructure. Infrastructure covers physical infrastructure (the school estate), digital infrastructure (the schools computing provisions and digital communications) and administrative infrastructure (coordinating activities that support research, teaching and learning).

Assisting the Operations Manager the postholder will be responsible for taking forward appropriate projects and administrative functions to support the school’s wide portfolio of activity, working across the school and Faculty and University to achieve this.

The postholder will work with colleagues on ensuring that school research, teaching and other activities are fully supported and ensuring enhancement of the school’s reputation and profile, both internally and externally.

This is a permanent role with full time hours, working Monday
- Friday. Blended working arrangements are in place at the university, with up to 40% of the working week spent working from home, but you will be required to demonstrate flexibility in this, as the role will often require an on campus presence.

**Key Accountabilities**
- Support the Assistant Operations Manager in the delivery of school and faculty objectives and projects, with a particular focus on the School’s reputation and profile, internally and externally.
- Work with colleagues to effectively resolve any issues/queries whilst providing efficient customer service.
- Set and monitor service objectives and standards within own area of work to maximise service quality and efficiency.
- Plan and prioritise own and support team’s short and medium term work activities in line with overall School and Faculty objectives, whilst managing the development of the team.
- Maintain and improve procedures to ensure the efficiency and quality of service within own area and the wider School
- Supervise the day-to-day administrative function within your business area
- Supervise the integrity and recording of data and management information for the School, supporting colleagues with processes and training as appropriate
- Disseminate requirements and collate information for School Office and School responses to Faculty/University initiatives/governance, for example, data assurance; insurance renewals; congregations, statutory returns, etc.
- Work as part of a wider Faculty and unit team and to undertake other duties within the scope and general nature of the grade which may be required.
- Lead on the coordination of space and project requests, ensuring that they are dealt with in a timely and affective manner, working with the Deputy School Manager (operations) and Deputy Head of School in progressing requests in line with the School strategic objectives.
- Support the School management team and School Safety Officer in ensuring that all Health and Safety issues and maintenance are completed, helping draft communications and escalating any issues identified to the relevant committee

**The Person (Essential)**

**Knowledge, Skills and Experience**
- Excellent numeracy and IT skills with experience of Microsoft suite of programmes, together with confidence in handling and analysing data from a diverse range of sources.
- Excellent interpersonal skills, including negotiating influencing and relationship building and developing and working as part of a team.
- Experience of leading and managing a team.
- Evidence of a proactive, creative and flexible approach to problem-solving. A ‘can-do’ approach.
- Experience of establishing, reviewing and monitoring administrative systems in office environments to improve processes to maximise efficiency.
- An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
- Demonstrates high energy and commitment to the delivery of excellent customer service.
- High level of organisational and time management skills, able to manage a range of tasks simultaneously.
- Experience of managing and training colleagues.
- Proactively assesses and manages risks and makes changes of approach if necessary
- Experi