Learning Operations Coordinator

**Learning Operations Coordinator**

Manchester or Newcastle - hybrid working 3 days travelling to office sites, 2 wherever.

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**Why does this Job Matter?**

The Learning Operational Professional is responsible for delivering services across the sourcing, planning and delivery of learning experiences aligned to strategic and operational career and capability priorities across BT. They will work closely with the Centre of Excellence and business learning teams to execute processes and offer expert advice to deliver a smooth colleague experience. Support will be for all aspects of Learning Operations including sourcing, vendor management, planning, scheduling and reporting.

**What will the role Involve as our Learning Operations Coordinator?**

The Learning Operations Professional, Learning Operations:

- Provides ownership and day to day management of key learning operations processes associated with 3rd party services, planning, scheduling and delivery, ensuring effective service provision.
- Manages operational issues and queries associated with learning operations activities and processes, liaising with customers and stakeholders to resolve and identify and management of risks.
- Supports the planning and operational delivery of activities for pan BT Learning Programmes including planning and scheduling events and resources, liaising with customers and stakeholders and ensuring scheduling is optimised.
- Provides support to effectively forecast and manage learning budgets across BT.
- Works closely with the managed service partner and 3rd party vendors to ensure good service provision, providing day to day support, acting as a conduit into relevant BT stakeholders and supporting contract management activities.
- Provides reporting to the Learning Leadership Team and Programme Sponsors to track performance and service delivery, analysing and interpreting data and generating insight to high performance risks and informing decision making.
- Leads and/or supports activities to enhance the principles and processes defined in the Learning Playbook, driving operational efficiency and effectiveness across BT.

**What are we looking for in our Learning Operations Coordinator?**
- **Service Delivery Excellence** - support internal service providers and deliver operational excellence
- **Supplier Management** - understand how to deliver services to 3rd parties
- **Data Analysis** - able to interpret and analyse data for the creation of reporting and insight to drive performance and support continuous improvement
- **Resource Planning** - Proven track record and experience in end-to-end resource plans (including externals) and identifying initiatives to improve performance
- **Transformation** - Relevant skills and experience in supporting projects
- **Commercial acumen **- solid understanding of commercial and financial processes
- **Stakeholder Management** - strong collaboration and relationships with a complex range of internal and external stakeholders
- **Technical - **strong knowledge of financial, planning, reporting and operational systems
- **Projects** - with a high likelihood of ambiguity, scope change, redeployment of investment, reprioritisation

**What’s in it for you? What are the benefits?**

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity. Benefits of working for BT include:

- 10% on-target bonus
- 25 days’ annual leave (not including bank holidays)
- Pension scheme - you contribute 5%, BT contributes 10%
- Family Healthcare
- Discounted BT broadband and BT Sport, BT TV and Mobile
- Share option schemes
- Season ticket loan and cycle-to-work schemes and many more flexible benefits to fit around you
- Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network
- Volunteering days, so you can give back to your local community
- Hybrid/Smart working - 3 days in the office, 2