Strategic Account Manager

**Company description** Role: Strategic Account Manager

Location: National/Remote Working

**Salary**: Up to £55,000 based on experience plus bonus opportunity

Full Time/Permanent

It is essential that applicants have:

- Demonstrable expertise of the UK fleet sector, with a focus on the SMR market
- Proven track record of strategic client management
- Commercially astute, with a legal aptitude and a good understanding of different commercial models

**This is the job** The Strategic Account Manager is a high profile and senior role within the business and will suit someone that is looking to join a fast-paced and agile organisation.

Your key responsibility is to be the strategic lead of AA Prestige for a portfolio of Major Accounts across the Leasing, Fleet Management and Major Fleet sectors, with revenue streams of more than £20m pa and minimum levels of gross margin percentages.

You will be responsible for retaining and growing profitable, long-term relationships with clients, through the co-ordination and measurement of internal department performance, represented in a clear and coherent way to clients, so that contract performanceagainst expected service levels is at an acceptable level. As strategic lead, you will be well known to client stakeholders at all levels of the organisation, including senior Managers, the Board and Managing Directors.

This is a senior, high-profile role within AA Prestige, with exposure to other AA Brands. With a combination of commercial leadership and indirect management of customer service delivery functions, contract management, profit & loss accountability, contractedSLA & KPI performance and combined service deliverables.

**What will I be doing?**:

- Deliver contract performance and profitability on a portfolio of major accounts
- Develop and work with a team across various AA Prestige functions and senior management levels to deliver contractual obligations
- Collaborate strategically with AA stakeholders across other B2B and AA Roadside functions, to ensure client retention, growth and new business success is delivered with a combined view of the wider AA organisation and its commercial value
- Support the on-boarding of new strategic accounts by delivering defined, clear and successful on-boarding & implementation projects
- Ensure supply-chain partners have a set of expectations that are clearly defined and understood by internal and external stakeholders, to support successful client outcomes
- Manage the interface between strategic clients and AA Prestige teams to support successful operational processes and outcomes
- Develop strong internal (AA) & external (client) business relationships, up to CEO.
- Conduct appropriately periodic meeting programmes (internal and external) to review detailed performance metrics, that support areas of improvement and growth opportunities
- Support ad-hoc new business opportunities and tenders
- Build an internal and external personal profile that supports the strategic importance of the role

**What do I need?** Capability, Knowledge and Experience:

- Demonstrable expertise of the UK fleet sector, with a focus on the SMR market
- Demonstrable knowledge of automotive industry supply chains
- Experience in Vehicle Off-Road processes
- Proven track record of strategic client-management
- Experience and capability in developing 'trusted advisor’ status with both internal and external senior stakeholder relationships, up to CEO level
- Commercially astute, with a legal aptitude and a good understanding of different commercial models
- Experience in mainstream CRM tools (SFDC, Microsoft, Sugar, HubSpot etc)
- Highly skilled with Excel
- Comprehensive industry knowledge (regulatory, technical and competitor).

Education and Qualifications:

- Degree or Equivalent (preferable)
- Business Qualification (preferable)

Personal Characteristics:

- Highly Driven
- Energetic
- Creative problem solving
- Personable
- Great collaborator
- Resilient
- Strong Networker

**Additional Information** As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities,we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:

- Private medical insurance
- Discounted home and motor insurance
- ?Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.

Plus, so much more

Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.

We hope to hear from you soon. #LI-TheAA