Customer Services Supervisor
1 week ago
We are well-established manufactory company based in Aldershot. Due to internal movement we are now looking for a Customer Service Supervisor to manage our Customer Service operation and a team of 3 staff.
We specialise in the design, manufacturing and distribution of specialist packaging products and are recognise for the work that we do having won many awards worldwide. We are part of a global operation who are part of the FTSE 100 companies and who havebeen recognised in the industry as a leading provider.
Working the hours of 8.30am-5pm Mondayto Friday, we can offer a salary of up to £30K plus excellent benefits including free parking, 25 days holiday (plus bank holidays), pension and kitchen facilities with free teas and coffee.
Working as our Customer Service Supervisor your duties will include:
- Installing and maintaining an ‘easy to deal with’ approach / attitude within the customer service team, ensuring pro-active and responsive handling of customer requirements.
- Be responsible for maintaining strong communication links with all departments to ensure customer requests and sales orders are being handled in line to meet expectations.
- Report generation to maintain/monitor standards.
- Supervisory responsibility for Customer Service team members to include; appraisals, attendance management, disciplinaries, recruitment, training & retention.
- Work closely with your team & External Sales to ensure excellent customer service is provided.
- Ensure all orders are placed in line with the internal Standard Operating Procedures.
- Mange Customer Complaints, ensuring they are closed off within the appropriate timescale.
- Monitoring and reporting at the monthly Management meeting.
- To support the Sales Office Manager and other departments when required.
To be successful for this position you will have worked within a similar customer service sales order processing role and be able to bring with you some Supervisory or Team Leader experience. You will have strong PC skills in theMicrosoft packages includingWord & Excel and a good knowledge of SAP or other Database. Experience of raw material processing and working within a manufacturing environment would be an advantage but not essential.
This is an exciting role for an individual looking to take a step up in their career or move into a new industry sector whereby we can offer a new challenge.
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