Facilities Contracts Manager

The Facilities Contracts Manager position is responsible for managing and mobilising Hard and Soft Facilities/building management contracts for the nationwide delivery of services across their commercial portfolio, ensuring robust monitoring and controlsystems to maintain our high service levels and compliance standards.

**Client Details**

We are recruiting with a FTSE 250 global recruitment agency that specialise in technical recruitment services. Operating in over 70 countries with 7000 employees, you will be working in the real estate and property team managing the UK portfolio of over30 offices. This role will have full responsibility of the TFM contract and will require you to oversee mobilisation, aftercare and ongoing strategic management of the FM contracts.

You will be located in their Aldwych offices (Central London) 2/3 days a week with occasional travel to regional offices across the portfolio.

**Description**

**Facilities Contracts Manager Skills and Experience**:

- To mobilise and manage Total Facilities Management contracts for the nationwide delivery of Hard and Soft services to ensuring robust monitoring and control systems to maintain our high service levels and compliance standards.
- To identify opportunities for working with providers across the country, identifying partnerships and holding commercial discussions on behalf of the client. Driving these discussions through to decisions about future providers.
- Lead the property management responsibilities through expert contract management of providers, including contract mobilisation and procurement of all necessary activities to service residents and their homes.
- Lead and implement the development of the systems and processes that to ensure all contracted providers are fulfilling the terms of their engagement.
- Provide information and assurance to investors, Board, Exec and other key stakeholders about the performance of contracted providers. This includes providing both regular and adhoc reports to a range of audiences.
- Be the lead internal person responsible for ensuring any area of service under performance is quickly identified and a remedy response implemented.
- Engage with contracted providers to ensure they are delivering housing management in accordance with the contractual arrangements, and that services are delivered in a way which provide residents with a high level of customer satisfaction as well as valuefor money.

**Profile**

**Facilities Contracts Manager Skills and Experience**:

- Proven Experience in Total Facilities Management Contract Management
- Ability and experience of building genuine effective relationships with others
- Performance management of supply chains driving performance against KPIs, cost efficiency and other service metrics in formal and regular reviews.
- Strong service management across hard and soft services to ensure the FM suppliers operate in line with the service requirements whilst maximising service quality and cost efficiency.
- Effective implementation of regulatory requirements, corporate policy and process compliance across all facilities functions.
- Development of service enhancement plans and processes.
- Commercial acumen and sound service financial knowledge that can be referenced to external peer group clients.
- Great communication skills
- Strong ability to negotiate
- Can manage upward and prioritise an evolving workload
- Have a genuine interest in housing
- Previously worked with KPI's and performance reporting
- Be prepared or have experience of implementing new processes
- Prepared to operate outside the role as the business grows and scales
- Actively participate in a dynamic and constantly adapting environment
- Exceptional attention to detail
- Strong work ethic with the ability to work in a team but also manage own workload
- Acting efficiently and pro-actively within defined decision-making processes and working to establish and then deliver to defined financial and performance parameters.

**Job Offer