Client Reports Administrator

**Salary**:£24,000 per annum

**Hours**:37.5 hours per week

**Location**:Harlow, office based

**Shifts**:8:30am - 5:00pm

**Reporting to**:Head of Client Services

**About Us**

Court Enforcement Services Limited is one of the largest and fastest growing High Court and Civil Enforcement companies in the UK.

Since forming in 2014, we have managed over 100,000 High Court Writs and recovered more than £187 million for our clients. We work with legal professionals and creditors including utility companies, local authorities, businesses and individuals to recover unpaid County Court Judgements (CCJ’s) sooner rather than later.

We are also specialists in property-related enforcement including Commercial Rent Arrears Recovery (CRAR), Forfeiture of Lease and dealing with squatter and trespasser related issues. Delivering an approach that differs from traditional providers or panels we have worked tirelessly to earn our reputation as a leading High Court Enforcement company. We are committed to ensuring that fair treatment is embedded in every engagement with clients, customers and staff and we are also focused on protecting our clients’ brands and reputation.

**Introduction**

As a Client Reports Administrator, you will be responsible for monitoring, managing, and maintaining all client reports. You will be responsible for daily upload files and ensuring client reports are sent on time. A key part of your role will be to identify issues, improvements and potential opportunities and relay these to senior management.

**What’s in it for you?**
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- Casual dress
- Free onsite parking (excluding City of London)
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Long service awards
- Enhanced family leave
- Working hours that are flexible
- Extra holiday days available to buy, up to five days per year
- Death in Service Benefit
- As if that wasn't enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week

**Core Duties & Responsibilities**:

- Identify and resolve reporting issues.
- Producing MI Stats to clients and internal stakeholders
- Ensuring in house system are up to date with accurate client data.
- Sending remittances and invoices to clients.
- Engage with Clients day-to-day, keeping them up to date on progress with their accounts.
- Monitoring CMS (Case Management System), mailboxes and completing daily tasks.
- Ensure all client feedback is captured and escalated where appropriate within the business to raise awareness of aspects that are working well for the client and highlight potential improvements.
- To update and maintain internal systems, including activity logging and client account information.
- Resolve client issues promptly and accurately.
- Attend client meetings as and when required.
- Providing your line manager with weekly update report
- Such Duties as directed by a manager/team leader may from time to time be reasonably required.

**Skills**
- IT literate - proficiency with Microsoft Word and Microsoft Excel
- Ability to work on own initiative and prioritise workloads
- Good organisational skills
- Team player
- A quick learner
- Adaptable
- Excellent Attention to Detail

**Qualifications**
- Good level of general education to GCSE’s or GNVQ/NVQ qualification or equivalent.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: In person