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Motor Liability Claims Handler

2 weeks ago

Glasgow, United Kingdom Davies Group Full time

The Claims Handler Role will be part of the team that is responsible for handling claims on behalf of various clients. Claims Handlers need to provide a quality, proactive, 360 claims service on behalf of important clients and in accordance with the insurer's claims handling philosophy.

Duties and Responsibilities:

- Establish if cover is in place for the claim
- Record all claims on the digital claims handling system
- Investigate all liability claims either from the desk or by instructing loss adjusters
- Make the decision on liability
- Negotiate settlement of the claim
- Ensure compliance with all legal timescales and client SLAs
- Build relationships with external clients and stakeholders
- Provide referral support to less experienced colleagues

Skills & Experience:

- Experience of policy wording and terms and conditions
- Knowledge of insurance and the insurance market
- Knowledge of how to value an injury claim
- Knowledge of reserving philosophies desirable
- Knowledge of Civil Procedure Rules and the Claims Portal
- Good communications skills at all levels
- Excellent customer service
- The ability to work as part of a team
- Take responsibility for your own workload
- Must be able demonstrate adaptability and flexibility
- Good planning and organisational skills
- Strong IT skills

**Benefits**:

- Competitive salary
- Company laptop and equipment provided
- Pension scheme
- Discount platform; for thousands of retailers
- 25 days Holiday Excluding Bank Holidays

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Life insurance
- Referral programme
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: One location