Team Leader

**Job Ref 43653**

**Job description - Team Leader (TL)**

Pay Rate £18ph

Mon - Fri - 50hrs p/w

**Contract: Thales**

**Job Title: Team Leader (TL)**

**Reporting to (position): Operations Manager / National Security Coordinator**

**Our values and behaviours**

Our vision and values are built on the simple premise of ‘The exceptional, every day'- our overarching commitment to both our customers and our colleagues. Our values set out how we all should behave at Mitie, what we should expect from our colleagues and what our customers can expect from us:
The exceptional, every day.

**Job objectives and responsibilities overview**
- This is a key role within the Site Protection Team with the core objective of ensuring that the client's premises and people are protected to a high standard
- The Team Leader (TL) will lead the Site Protection Team who must adhere to Standard Operating Procedures and Assignment Instructions, whilst maintaining a high-quality service at all times
- The TL will develop collaborative working relationships with Mitie and the client's Local Security Controllers
- While supervising the Site Protection Team, the TL will ensure that all contracted and temporary hours are fulfilled
- The TL must engage in effective communication with the client and other site stakeholders, and assist Mitie Operations Manager, National Security Coordinator, and other stakeholders as required
- With responsibility for personal and professional development, the TL will engage with the appropriate Mitie stakeholders to arrange team training and personal development planning
- This team leadership position will be required to manage security incidents that may involve conflict de-escalation and physical intervention skills - experience and qualification in conflict de-escalation and physical intervention are preferred and additional training will be given.
- Where required, the TL will conduct and contribute to investigations, writing respective reports for the client and Mitie operational management
- The role must promote the delivery of service excellence, sustainability, social values, and efficiency initiatives at the site level. This includes driving continuous improvement and contributing to innovation initiatives
- Ultimately, the protection team will uphold the security and positive reputation of the company and client through constructive representation and dedication to the job

**Main duties**

To proactively demonstrate and work to the Company's values, act as an ambassador for Mitie Security and the client at all times.

The site Team Leader is required to proactively work to the company's values, acting as an ambassador for Mitie Security and the client at all times. This job role will suit experienced security professionals - preferably with experience leading teams - professionals who seek to work for a leading, well-respected client company. It offers a very competitive salary and benefits package, including a healthcare and bonus scheme and will enable continuous professional development with prospects of career advancement for those who seek progression.

**Primary attributes**
- Ability to be screened to SC Level - or have a current SC clearance
- Either sole or dual British nationality to comply with the client's IPSA accreditation (compulsory)
- Dual nationality will be considered on a case-by-case basis
- Physically fit - A competency-based assessment is a compulsory requirement for this role and must be completed by all officers
- SIA Security Guard OR Door Supervisor OR Close Protection license holder (CP preferred but not mandatory)
- Remains calm under pressure
- Ability to deal with and control an emergency situation
- Is a team player and works with colleagues to ensure high levels of protection are delivered at all times
- Is trustworthy & reliable
- Maintains good time keeping
- Strong interpersonal skills
- A good written and verbal communicator
- Supervisory/leadership skills, ability to influence, motivate and liaise with others
- Is IT literate
- Demonstrate understating of the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act
- Must be disciplined, have a professional attitude, be self-motivated, and committed to the job
- An efficient worker, seeks to use time at work wisely and appropriately - always seeking to protect the clients informational integrity
- High standards of appearance to positively represent the company and client at all times
- Ability to work within established procedures and to contribute positively to any improvements
- Has the ability to listen and demonstrate creative thinking skills

**Preferred attibutes**
- Holder of a 3-Day HSE first aid certificate (minimum 1 day, applicant must be able to supply a certificate) (preferred)
- Has held a previous supervisory position within a similar high profile blue chip client environment. (preferred)
- Previous experience as a Security Officer working in a hi