Customer Service Team Leader
2 weeks ago
**Customer Service Team Leader** is required for an amazing company, who are growing rapidly operating on a global scale partnering with some of the worlds technology giants.
As Customer Service Team Leader you will remotely manage a team of 8 customer service advisors (including a Supervisor) to ensure they are motivated and supported to deliver a great customer service experience.
The **Customer Service Team Leader** will be required to work **Monday - Fridays 2.00pm until 10pm**based from home 4 days a week but with 1 day in the office in Gateshead. In reward you will be paid a basic salary of between **£30,000 - £34,000 p.a. plus 10% bonus** (dependant on experience) plus some **great benefits**.
The successful **Customer Service Team Leader** will have:
- Previous experience in a Team Leader / Management role within a customer service environment is essential
- Proven stability in a job role
- Have a passion to go above and beyond for customers and your team
- Excellent people management skills
- Highly motivated with skills to develop and coach team members to achieve performance expectation
Your main duties as **Customer Service Team Leader** include:
- Day to day supervision of a team of customer service advisors
- Work with the Operations Manager to raise issues an provide a clear picture of campaign performance
- Ensure shifts run smoothly
- Be the final point of contact in more complex customer escalations
- Drive customer service excellence
- Performance and management of team - 1-2-1's, appraisals and performance reviews
- Look for new ways to develop and motivate your team
- Coach direct reports on performance
This is a great opportunity to join a fantastic company, inherit a great stable team and continue to grow and progress in your career.
-
National Account Team Leader
3 days ago
Gateshead, United Kingdom Churchill Service Solutions Full timeNational Accounts Team Leader - Gateshead We Put People First so you can Deliver Outstanding Service We are searching for a National Accounts Team Leader - Gateshead to supervisor a team of 10 Administrators. Leading the delivery of the highest levels of customer service to internal and external clients. The National Account Support Team is dedicated to...
-
National Account Team Leader
5 days ago
Gateshead, United Kingdom Churchill Service Solutions Full timeNational Accounts Team Leader - Gateshead - Clean environments make people happier_ We Put People First so you can Deliver Outstanding Service We are looking for a National Accounts Team Leader in our Gateshead office to support the Customer Services Manager. At Churchill, doing right is at the heart of our values. This is why we will provide you with all...
-
Customer Team Leader
1 week ago
Gateshead, United Kingdom Coop Full time**Customer Team Leader** - Location: 459-463 Durham Road, Low Fell, Gateshead, NE9 5EX - Pay: £12.10 per hour + great benefits - Contract: 39 hours per week + regular overtime, permanent, full time - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
-
Helppoint Team Leader
3 days ago
Gateshead, United Kingdom Churchill Service Solutions Full timeHelpPoint Team Leader - Gateshead We Put People First so you can Deliver Outstanding Service We are searching for a HelpPoint Team Leader - Gateshead to supervisor a team of 12 Administrators. Leading the delivery of the highest levels of customer service to internal and external clients. HelpPoint is the Churchill Customer Service Department and is...
-
Credit Control Team Leader
2 weeks ago
Gateshead, United Kingdom Churchill Service Solutions Full timeCredit Control Team Leader - Gateshead We Put People First so you can Deliver Outstanding Service We are looking for a Credit Control Team Leader to join our team in Gateshead, working across multiple contracts. At Churchill, doing right is at the heart of our values. This is why we will provide you with all the tools, training, support and resources that...
-
Team Leader
5 days ago
Gateshead, United Kingdom Card Factory Full timeJob Introduction **Team Valley Gateshead** **12** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in...
-
Team Leader
7 days ago
Gateshead, United Kingdom Card Factory Full timeJob Introduction **Location: metro centre blue mall** **Contracted Hours Available**:16 Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...
-
Team Leader
2 weeks ago
Gateshead, United Kingdom Launch Group Full time**Job description** **Team Leader - Teleperformance** The Launch Group are currently recruiting for Teleperformance to find enthusiastic Team Leaders. **Role overview** - Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and...
-
Team Leader
1 day ago
Gateshead, United Kingdom Greene King Full timeJoin to apply for the Team Leader role at Greene King As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Company Description Join us at Hungry Horse, where the drinks are always flowing and the...
-
Customer Service Team Lead
2 weeks ago
Gateshead, United Kingdom Instapro Group Full timeIt is our goal that as many jobs as possible are carried out professionally. Whether it concerns a renovation, a maintenance job or a repair. We do this by connecting homeowners and tradespeople in a simple way. The Customer Service team plays a crucial role in this; our mission-driven team is committed to empowering homeowners and tradespeople, ensuring...