Sales and Renewals Advisor

2 weeks ago


Sheffield, United Kingdom Webhelp Full time

**Customer Service/Support**

**Location**
- Sheffield, United Kingdom**Language**
- English***

**Job Advert**:

- Do you have a passion for sales and customer retention? Join us as an Insurance Sales and Renewals Advisor earning £23,878 per annum and enjoy the freedom and support you need to make an impact and smash targets.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

We are seeking a motivated individual based in Sheffield, to join our team as a Sales and Renewals Advisor.

As an Insurance Sales Advisor you will provide home insurance directly to online consumers and through our contact centre. In this role you will work with a leading brand in complex home insurance in the UK to deliver the world’s most intelligent property insurance.

We offer rotational shift patterns for 40 hours per week from Monday (09:00 and 20:00) to Saturday (09:00 - 13:00) at our newly refurbished office in Sheffield.

**What you will do in this role**

As a Sales and Renewals Advisor on our team, you will:

- Support customers on inbound calls who are thinking about setting up a new policy, making amendments to an existing policy or looking to renew
- Understand our customers' needs to provide a solution that will help them get the most from the product
- Be an expert on our products and deliver excellent customer service, providing customers with peace of mind
- Proactively identify improvements to the customer journey and service we offer
- Explore opportunities to sell and retain customer products and earn incentives

**Your qualifications and experience**

Concentrix is a great match if you have:

- Experience working in a contact centre environment
- Good technical knowledge
- Excellent communication skills
- Passion for delivering customer service excellence
- The ability to work successfully with targets and service levels
- Good administration, problem-solving and organisational skills
- Good attention to detail and adaptability
- The ability to identify process improvements

It will be a plus if you:

- Experience in financial service or a regulated background

**Experience the best version of you**

**Concentrix is an equal opportunity employer**

**Eligibility to work**

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.



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