Lobby Host

**Additional Information**
**Job Number**25116157
**Job Category**Rooms & Guest Services Operations
**Location**St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2AR
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**Position Summary**:
As a Lobby Host/ess at St. Pancras London, you are responsible for delivering the warmest of five-star welcomes in our hotel. Our guests visit us with expectations of attentive yet relaxed service, where your personality and professionalism are delivered in equal measure. Your friendly, authentic approach creates a unique and personalised experience from the moment the guest walks through the door, and you’ll ensure every guest departs with a memorable impression. You will ensure smooth coordination between departments in the lobby area and remain knowledgeable about hotel offerings and the local area.

**Responsibilities**:

- Attend guest queries about hotel services, local attractions, and events.
- Serve as a primary contact point to cater to guest needs and ensure a seamless and comfortable stay.
- As a member of the Front of House team, every SIP, SAVOUR, SEE, SHOP recommendation made reflects your knowledge, experience and ultimately your own reputation as a lobby ambassador professional.
- Every guest interaction should be personalised and special
- you can make this happen by taking ownership of each guest interaction, listening for cues and following up on cues to deliver a memorable experience.
- There is no such thing as ‘no’ when it comes to a guest request
- do what you need to do to meet request (engage with other colleagues, departments, expertise) or at the very least, find alternatives to present back to the guest when all other options are exhausted.

**Qualifications**:

- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Previous experience in customer service is preferred.

**What is in it for you**:
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 50% discount at any of the St Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefit.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.