Fintech Customer Service Representative

7 days ago

London, United Kingdom MiTrade Services Full time

**Company Overview**:
Mitrade Group Ltd is a global CFDs trading broker with offices in Australia, Singapore, Hong Kong, Cyprus, China and the UK and we are rapidly expanding to meet the demands of our ever-growing clientele.

Our UK office, Mitrade Services, is just starting up, presenting a unique opportunity to be a founding member, and actively working within the core of the business. With this, internal growth is not only welcomed but encouraged, providing our employees with the opportunity to grow, develop and succeed in their role and any future role they might have with Mitrade Services.

**Primary Purpose of the Position**:
As a Customer Service Representative for Mitrade, your role is crucial in ensuring customer satisfaction by providing bilingual support to ensure all clients’ enquiries and queries are addressed and resolved in a timely manner, while still delivering exceptional customer service.

The shift patterns for this role are either 10AM-7PM or 11AM-8PM with a one hour meal break during each shift however this can change to match the needs of the business.

Please note that the position is fully office-based and we are located a 2 minutes walk from Warren Street station.

**What Would Be Your Responsibilities**:

- Use your knowledge/experience to not only identify issues or potential problems but also provide an innovative solution tailored to the clients’ needs / business needs in a timely manner
- Taking initiative to identify business opportunities and ways to improve client experience, often going above and beyond
- Proactively liaise with various departments to assist in resolving our client’s queries

**Required Skills**:

- Proficiency in English (additional knowledge of Spanish or Portuguese is also highly desirable)
- Ability to provide excellent online customer support
- Excellent communication skills both verbal and written
- Willingness to commit to long-term career growth and professional development
- Eager to learn about the financial markets, CFD industry, and Mitrade’s trading platform
- Open-minded and collaborative

**What You’ll Get in Return**
- Competitive remuneration package
- Be part of a dynamic and multi-cultural company with the opportunity to grow
- Onsite training and ongoing continuous professional developments
- Work-life balance

**Disclaimer**

If you suspect a position is fraudulent, please contact Mitrade Human Resources. If you believe you are the victim of fraud resulting from a job listing, please contact your local authorities.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you currently based in London?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Spanish (preferred)
- Portuguese (preferred)

Work Location: In person

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