Send Passenger Assistant

We have a fantastic opportunity for SEND Passenger Assistants to join our healthcare transportation team based in **Bristol - Parson Street**.

If you have a strong commitment to supporting children with special educational needs in your community and thrive on building positive connections with others, this role could be a perfect fit for you.

This role involves supporting with transporting children with Special Educational and Disability Needs (SEND) to and from healthcare or educational facilities. It's a rewarding yet challenging opportunity where you can quickly become a valuable member of our team.

**The position entails working part time, Monday to Friday during term time only. Shifts are split between**07:45-09:45 and 15:15-17:15** (shift times are examples and may vary based on travel time), totalling 20-30 hours per week.

**What benefits can you expect?**
- Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme - recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards_._
- The EMED foundation, to provide support to colleagues and our local communities.
- Paid holiday entitlement.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (_through an internal campaign in Autumn/Winter)_

**Key Responsibilities**
- Assist children with special educational needs during transport to ensure their safety and well-being.
- Support children in boarding and alighting from the vehicle, providing any necessary physical assistance.
- Maintain a calm and positive environment during transport, addressing any behavioural or emotional needs that may arise.
- Communicate effectively with parents, caregivers, and school staff regarding transportation arrangements.
- Ensure all safety EMED protocols are followed, including the use of seat belts and appropriate seating arrangements.
- Familiar with the safeguarding policies.
- Report any incidents or concerns promptly to your line Manager/Operations Manager.
- Assist in maintaining cleanliness of the vehicle.

**Do you have what it takes? A great SEND Passenger Assistant will need;**
- Patience and empathy with the ability to support children and young people with a range of needs in a calm, understanding manner.
- Ability to adapt and respond to different needs, behaviours, and situations calmly and appropriately.
- People skills and team work with the ability to work cooperatively with the driver and other team members to provide a safe journey.
- A caring and supportive nature, you will genuinely enjoy helping others and making a positive difference.
- Good communication skills with the ability to communicate clearly and effectively with children, drivers, parents, and school staff.
- Ability to assist with mobility or loading/unloading equipment if required.
- Pass an Enhanced DBS check which is fully funded by EMED Group

**Our Values**

**C**ollaborative - We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
**A**gile - We listen, learn and adapt to improve the business, each other, and ourselves.
**R**eliable - We do what we say we will do, we take responsibility and we behave with integrity.
**E**mpowered - We are confident and committed to taking responsibility to deliver the highest quality service.

**About Us**

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working cultu