Passenger Driver Assistant

2 weeks ago

Bristol, United Kingdom OCS Group UK Ltd Full time

Assist with the safe transportation of passengers to and from the terminal and aircraft using specialist equipment and vehicles.

Ensure the smooth operation of airside transfers whereby passengers are assisted as per their requirements with mínimal delay.

To be an Ambassador for the company, living the OCS values of care, safety, trustworthy and expert.

To communicate in a professional manner with customers, airport authorities and colleagues.

**Main Duties**:

- Work as a team with the Driver to ensure correct and safe positioning of the vehicle onto and off of the aircraft.
- Assist with the safe transfer of passengers and travelling companions to and from the terminal and aircraft whilst adhering to SSOW and ensuring the highest level of customer service
- To lift passengers where required in accordance with manual handling guidelines.
- Assist with passenger's baggage as required.
- Ensure boarding checks are completed in line with airline requirements
- Observant of the different immigration channels to make sure arrival passengers are directed to the correct channel
- Is always approachable and helpful when dealing with customers, observing passengers to identify needs and adjust service accordingly
- Accurate recording of tasks in the Avtech system

**To be successful in the role, you will need**:

- Previous airport experience is strongly desired
- Previous customer service experience is essential
- Excellent customer service skills
- Excellent communication skills

**What will you get in return?**

A pension scheme
- to save for the future - eligibility rules apply

Access to high street discounts

Access to low interest loans

Recognition scheme 'OCS Stars'- monetary rewards given to top performers

Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme

Long Service Awards

Cycle to work scheme
- discounted bicycles

Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Why join OCS Group UK Ltd?**

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If youwant to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer

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