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Sales Support Advisor Mobiles
2 weeks ago
Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of 'The UK's Best 100 Companies To Work For 2021', to have scooped an impressive 6th placein the telecoms sector and to have been awarded a 1* accreditation by Best Companies - awarded by _Best Companies_, the renowned employee engagement specialists.
Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of Focus Group. Our people make the difference.
We are now recruiting for Sales Support in our Mobile department.
The purpose of this department / team is to provision mobile connections and service requests in conjunction with providing day to day support to the Mobile sales team and effectively communicate to all parties regarding progress of customer orders and connections.A confident multitasker who is resilient and shows great team spirit.
Main duties of this role are:
- Deliver outstanding customer service at all times
- Provision of mobile orders for all major networks via Wholesale and Distribution carriers
- Assist and support mobile sales team
- Managing customer accounts
- Updating system for handset orders and invoicing
- Handset purchasing through 3rd party suppliers
- Answering questions about products and services
- Monitoring calls and ensuring call waiting is kept to a minimum
- Communicating with different sectors of the business
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.
