Current jobs related to Customer Complaints Adviser - London - Financial Ombudsman Service

  • Customer Complaints Senior Advisor

    1 week ago

    London, United Kingdom Natural England Full time

    **Details**: **Reference number**: - 226533**Salary**: - £32,438**Grade**: - Senior Executive Officer- Senior Adviser**Contract type**: - Permanent**Type of role**: - Customer Insight - Environment and Sustainability - Operational Delivery**Working pattern**: - Full-time, Job share, Part-time**Number of posts**: - 1Contents Location About the...

  • Complaints Manager

    2 weeks ago

    London, Greater London, United Kingdom Saltus Full time £40,000 - £50,000 per year

    Salary up to £50,000 | Full-time | Hybrid working (2-3 days in office)IntroductionWe're seeking a Complaints Manager to join our growing compliance team. The Complaints Manager is responsible for overseeing the end-to-end complaints handling process within the organisation, ensuring all customer complaints are managed promptly, fairly, and in compliance...

  • Complaints Officer

    2 weeks ago

    Greater London, United Kingdom Funding Circle UK Full time

    Complaints Officer Funding Circle UK Salary: £34,000 Overview: We are looking for a Complaints Officer in our Business Support team. This role sits in our Complaints team who play a vital role in ensuring that all customer complaints; whether from Investors or Borrowers, are handled fairly, promptly, and in line with regulatory requirements. The role...

  • Complaints Officer

    7 hours ago

    London, United Kingdom Daniel Owen- UK Full time

    Contract Type: - Permanent- Location: - London- Industry: - Property Services- Salary: - Negotiable- Start Date: - ASAP- Duration: - Permanent- REF: - AH2510_1678268918- Contact Name: - Abbie Hamilton- Job Published: - about 1 hour ago- Permanent role - Full time in office, 8-5 - Previous complaints experience required - £26-30K per annum, depending on...

  • Customer Complaints Administrator

    1 week ago

    London, United Kingdom Barchester Healthcare Full time

    An exciting opportunity for a Customer Complaints Administrator to join the Barchester family on a FTC for 12 months. Offering a hybrid working environment, office based in Finsbury Square, London and working from home. The Customer Complaints Administrator is a key member of the Complaints Team working within the Customer Experience function to support...

  • Complaints Handler

    4 days ago

    London, United Kingdom Howells Solutions Full time

    **Complaints Advisor - Repairs and Maintenance in Social Housing Hammersmith and Fulham 28k-29k** Howells Solutions are recruiting for a leading Social Housing Group who are currently looking for a Complaints Advisor to join their Repairs and Maintenance team in Hammersmith and Fulham on a 6 month fixed term contract. **Duties**: - Customer Care and...

  • Complaints Handler

    2 weeks ago

    East London, United Kingdom Howells Solutions Full time

    **Complaints Handler/Resident Liaison Officer - Social Housing** **Based in East London** **Full time, permanent** **£28,000 per annum** Howells Solutions are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Complaints Handler to join their team based in East London: **Duties**: - Customer Care and...

  • Complaints Specialist

    1 week ago

    London, United Kingdom Quilter Full time

    About the Business Quilter Cheviot has been the wealth manager of choice for individuals and families for over 250 years, and today is one of the UK’s largest wealth management firms offering expert discretionary investment management and financial advice through our sister company, Quilter Cheviot Financial Planning (QCFP). We offer a highly personalised...

  • Complaints Officer Nhs

    6 days ago

    London, United Kingdom MMP Consultancy Limited Full time

    MMP Consultancy are currently working alongside an NHS organisation based in South West London to recruit a Complaints Officer to join them on an interim contract. Responsibilities Include: - To provide an identifiable, accessible service to assist and support patients and carers with queries and or concerns, providing information to them on PALS, the NHS...

  • Complaints Officer

    2 days ago

    Greater London, United Kingdom Brackenberry Full time

    We are working closely alongside a Local Authority in Camden to assist with the appointment of a Complaints Officer, on a 1-month contract, highly likely to be extended at the client’s discretion. Please apply with your CV for immediate consideration. Rate of Pay £22.25 - £29.14 per hour Summary As a Complaints Officer, you will deliver a...

Customer Complaints Adviser

2 weeks ago

London, United Kingdom Financial Ombudsman Service Full time

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply

Customer Complaints Adviser
- As a Customer Complaints Adviser, you will be part of a specialist team resolving escalated service complaints. You will be customer focused and you will be at the forefront of the Financial Ombudsman Service's service complaint prevention work. _

**_Contract: 12 month fixed term contract _**

**_Working hours: open to both full time (35 hours per week) & part time (21 hours across 3 days) _**

**_Salary: £40,024 (London), £37,080 (Coventry) _**_per annum (salary will be pro rata for the part time role) _**

**_Reporting to: Customer Complaints Manager _**

**_Location: London docklands & Coventry _**
- Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. _

You will be resolving escalated customer service complaints by establishing what the root cause of the complaint is, by listening carefully and asking the right questions, and ensuring a swift and satisfactory resolution working within defined service level agreements (SLAs). You will feedback themes and ensure data is captured to allow for trend reporting. You will register new complaints and update records and you will have a good understanding of our casework model in all areas.

To be successful in this role, you will be proactive and innovative to help develop our ways of working; trustworthy to deal with sensitive customer information; and flexible to be able to adapt to our ever-evolving working practices. You will be a natural problem solver and able to build solid relationships quickly. You will have a proven track record of providing excellent customer service to colleagues, consumers and businesses and you will be able to work effectively to SLAs.

**Key responsibilities**
- Putting our customers first - communicating in a clear, straightforward, and thoughtful way - tailoring your verbal and written communications to the person you're communicating with
- Ability to prioritise when dealing with vulnerable customers and time critical circumstances
- Making sure fair outcomes to service complaints are delivered in an efficient way
- Establishing the root cause of a complaint and ensuring a swift and satisfactory resolution, working within defined SLAs
- Building relationships with our stakeholders - to help you and your team be as efficient and effective as you can
- Spotting when things are sensitive or need to be kept confidential - and ensuring you follow our security policy
- Delivering a fair and efficient service, that reflects the diversity of our customers and our people
- Establishing a strong working relationship with the Independent Assessor, identifying lessons learnt to ultimately improve the quality of work
- To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria: _

**Minimum Criteria**
- Proven experience of organisational improvement and a passion for achieving excellent customer satisfaction
- Ability to ask the right questions to get to the heart of an issue whilst maintaining a composed, positive, impartial attitude
- Ability to communicate effectively on a verbal and written level
- Previous customer service experience
- Demonstrable experience of using excellent administration skills (including data entry and accuracy) and the ability to support a fast-paced environment that emphasises data protection and confidentiality

**Desirable Criteria**

We would also like you to have the following skills:

- Proven track record of providing excellent customer service in an SLA led environment
- Knowledge of the financial sector and the regulatory context would be desirable

**How do I apply?**

Please upload an up to date CV explaining any gaps of employment. Use the supporting statement box to demonstrate how you meet the minimum criteria as listed above (max 1000 words)

Applications need to be submitted by **11:59pm Tuesday 16th September 2025.**

**We're proud to be an inclusive employer**

We're committed to being a great place to work
- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints.