Acquisition Manager

The Institute of Directors is the professional institute for responsible directors and leaders. Our mission is to develop, support and represent skilled, knowledgeable, and responsible leaders for the benefit of the economy and society at large. Our success relies on the knowledge, skill and commitment of our people and volunteers.

As Acquisition Manager, you will be responsible for leading the revenue generation and Acquisition Team for England, focusing on new member and income generating activities.

Reporting into Nations Director - England, this is an exciting opportunity where you will use your people management and commercial skills, to increase the membership, professional development, and sponsorship income across England.

This is a remote position, and we are open to discussing flexible working.

**Key Duties**
- Review and manage the sign up and renewal process for new members, handling new membership queries from prospective members.
- Generate leads for new member engagement, pitches, and activities via events, social media, and networking.
- Recruit new members at IoD events, third party expos/events, and through regional/branch committee contacts.
- Generate a pipeline of opportunities for membership, professional development, and sponsorship income across England.
- Build and maintain both new and existing corporate relationships, through proactive networking.
- Work with the wider IoD community, including regional/branch committees and Commercial Team, to identify commercial opportunities and maximise revenue opportunities.
- Meet and exceed personal acquisition targets, which contribute to both your own and the team's financial targets and KPIs.

**Team Management**
- Manage the Acquisition Team, ensuring that their induction, development, and performance is effectively managed and supported.
- Work with Nations Director - England to set financial/performance targets and KPIs for Acquisition Team, and measuring, monitoring, and reporting on team/individual performance against these.
- Manage the Acquisition Teams' engagement with Relationship, Events and Communications Teams, ensuring a strong and cohesive membership management and experience across England.

**General Responsibilities**
- Manage the Acquisition Team, work closely with key business partners and stakeholders to ensure all opportunities are capitalised on.
- Input and maintain up-to-date CRM records, ensuring all acquisition activity is correctly logged and tracked via the database for team/individual, to achieve targets and membership transparency.
- Maintain an up-to-date and in-depth knowledge of the IoD's value proposition and all related activities, products, and services.
- Maintain a strong understanding of IoD core values and advocate these through to the team.

**Who you are**
- A 'people person' with a positive attitude, who can build effective relationships and work collaboratively with a team-focused approach.
- A motivated self-starter, able to effectively manage your team and time to meet deadlines, targets and KPIs, taking personal responsibility for actions and projects.
- A confident and diplomatic communicator, who can persuade and influence appropriately at all levels.
- A high performer, resilient when under pressure and flexible during periods of change, focused on delivering positive returns and solutions focused.
- A high level of personal authority, demonstrated by a collaborative, adaptable and professional attitude.

**Experiences/Qualifications**
- Proven people manager with experience of leading and managing dispersed teams, setting KPIs and managing performance effectively.
- Proven experience of revenue generation and acquisition, working within a commercial environment.
- Proven experience of working with CRM systems, data, and databases, with analysis, reporting and insight experience.
- Proven ability to create and deliver leading pitches to new B2B clients.
- Experience of acting in accordance with the IoD's key values, Teamwork, Leadership, Agility & Respect.
- Comfortable working and managing a team in a virtual/remote environment.

**Knowledge/Skills**
- Strong interpersonal skills, ability to communicate confidently and build strong relationships with key internal and external stakeholders.
- Exceptional verbal and written communication skills, able to convey messages and influence at all levels.
- Commercially focused, numerate, and analytical, with strong key account management skills.
- Effective team manager, able to to manage people and projects simultaneously, while delivering to tight deadlines.
- Excellent customer service skills, with a desire to provide all potential and existing members with a high-quality experience of the IoD.

The IoD does not tolerate discrimination or harassment in any part of its operations, and we are fully committed to promoting equal opportunities in employment. All applicants will be considered for employment without attention to age, sex, race, disability, pregnancy, or maternity, marital or civil partnership status, sexual orientation, gender reassignment or religion or belief. This includes adjusting for people who have a disability or long-term condition.

**Contract type**: Permanent
**Hours**: 35 hours per week
**Salary**: £35,000 to £40,000
**Location**: Remote

You may have experience of the following: Membership Administrator, Member Services Administrator, Membership Sales, Sales Executive, Customer Service, People Management etc.

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