Insurance Complaints Handler

19 hours ago

Bradford, United Kingdom Juice Personnel Full time

**Company Description**

Our Client in Bradford, West Yorkshire are a rapidly expanding distributor of equestrian insurance and looking to strengthen its team, it’s a perfect time to join the company, make your mark and be part of its success. Conduct, culture and putting the customer at the heart of their business has resulted in the company’s rapid growth so if you are passionate about helping people, have an eye for detail, and a team player then this role is perfect for you. They are passionate about helping people, turning around a dissatisfied customer to create good outcomes.

**Role Description**

This is a full-time role as an Insurance Complaints Handler. The position is Hybrid working, Monday, Wednesday and Thursday in the office (BD5) and Tuesday and Friday working from home. The hours are 9am-5.30pm.

As an Insurance Complaints Handler, your day-to-day tasks will include managing and resolving insurance related complaints. This involves investigating complaints, analysing data and customer feedback, and ensuring customer satisfaction under FCA regulation.

**Qualifications**
- Complaint Management and Complaint Investigations skills
- Insurance industry knowledge or experience is essential
- Analytical Skills for analysing data and feedback
- Strong Communication skills, both written and verbal
- Customer Satisfaction oriented mindset
- Experience in a customer service role is essential
- Attention to detail and ability to handle sensitive information
- Ability to work independently and as part of a team

**Benefits**
- Staff Discounts on products
- Access to Free Legal Helpline
- Modern office space with excellent transport links
- Free on-site parking
- Discounted Gym Membership
- Private Pension Scheme
- Hybrid office and home working
- 25Days annual leave plus bank holidays
- Extra day holiday after 2 years’ service
- Employee assistance programme
- Life insurance (Death in Service) scheme
- Free eye tests
- CPD - Training and qualifications in insurance if interested
- This vacancy is being advertised on behalf of Juice Personnel who is operating as an employment agency._
- Please note: As Juice Personnel are a reputable recruitment agency; we do not submit your CV to the end client until you have met with us._

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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