Complaints Handler
2 weeks ago
Complaint Handler
Are you looking to build a career within a thriving, dynamic and exciting company withing the Fashion industry?
As a Complaint Handler, you will be an integral part of utilising data and innovation to ensure we provide a first-class level of service to our customers. You will handle a caseload of customer complaints, providing resolutions and suggesting business improvementsto improve the customer journey, while adhering to regulatory guidelines and timescales
Day to Day Responsibility
- Effectively manage complaints regarding regulated products.
- Ensure that complaints are dealt with in the most appropriate way, are properly investigated and dealt with effectively to reach an appropriate outcome
- To liaise with service providers by telephone and in writing to provide a high quality of service for our customers
- Responsible for own caseload and achievement of regulatory deadlines
- Record complaints accurately and completing administrative duties relevant to the role
- Proactively identifying solutions through root cause and providing feedback where applicable to prevent potential ongoing issues
- Review complaints for learning and service improvement
- To be committed to the fair treatment of customers and demonstrate a reasonable and proportionate approach to complaints management
- To be always committed to the fair treatment of customers
- Ensure compliance with all applicable UK and local regulations, Company Policies and FCA Conduct Rules
About You
- Good understanding and knowledge of FCA regulatory requirements.
- Experience in dealing with customer complaints, and customer service.
- Excellent verbal, written and interpersonal skills
- Able to investigate, analyse and interpret customer information and act according to business rules
- Excellent PC skills including Microsoft Word and Excel, Financier & Charter
- Experience of working with other stakeholders, suppliers, and 3rd parties
- Good understanding of the principles of TCF
Why work for our client
Our client offers competitive benefits including staff discount, generous annual leave, healthcare cash plan together with a vibrant, colourful, creative, and flexible working atmosphere. With the client's competitive benefits, and supportive teams our clientenjoy helping them on their mission and benefit greatly from the challenges that come with working for a Fashion company.
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