Training and Onboarding Executive

2 weeks ago

Chester, United Kingdom Hop Software Full time

Initial Maternity Cover, however will become permanent for the right person.

HOP Software is an exciting new Hotel Operation Platform bringing new age IT solutions to the hospitality market.

We are currently seeking a number of ambitious and experienced hospitality professionals who have worked on multiple PMS and Hotel software products.

You will have experience of providing outstanding customer service, with an excellent telephone manner and the ability to communicate effectively with technical and non-technical customers, clients and colleagues.

Excellent time management and multi-tasking skills are a must, as is a natural aptitude for troubleshooting and problem solving.

The role is to be an on-boarding and training analyst with an emphasis on providing excellent customer service.

Your role will be to take the customer through an amazing journey after the sale has been made through the on-boarding process and take them live on the new software platform. The role will include getting involved in basic problem solving and collaboration with the support teams.

Other day to day tasks may include:

- Extending the online knowledge base of the product
- Regression Testing
- Customer On-boarding
- Customer Training
- Customer Demonstrations

Application Questions
- How many years of Microsoft Office experience do you have?
- How many years of Property Management Software experience do you have?

**Job Types**: Full-time, Permanent, Temporary
Contract length: 12 months

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- On-site parking
Schedule:

- Monday to Friday
- Weekend availability
**Experience**:

- Hotel: 2 years (preferred)

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