Business Support Officer

1 week ago

Gloucester, United Kingdom Park View Gloucester Full time

We are looking for a Business Support Officer to join our team.

Cheerful and compassionate by nature, you will possess sound judgement, initiative and problem-solving abilities and be able to pay attention to the details. You will be very computer literate with experience using Microsoft Office, Particularly Teams, Word and Excel to intermediate level, and preferably experience of using Access People Planner. You will understand the importance of having an organized filing system on our server.

With support from the management team, you will have a commitment to quality along with a genuine interest in our client group. You will have good communication skills and telephone manner, be organised and dynamic, and work well under pressure in a busy environment. The Business Support Officer is usually the first person to whom residents and visitors will turn for information. A respectful and courteous attitude to seniors is required, and weekend availability is essential.

Our home is located in central Gloucester and provides 24-hour residential, and dementia care for up to 102 elderly residents. We are committed to providing a homely and safe, sustainable environment in which Service Users and Staff achieve their optimum state of health and wellbeing.

You will be expected to have the ability to perform the following duties, among others;
- To present a professional image through person-to-person and telephone interaction with Residents, Visitors and Professionals
- To screen telephone enquiries and take messages where appropriate
- Carry out receptionist duties, greeting visitors, managing staff enquiries
- Support all departments with their administrative tasks such as word processing, spreadsheets, audits filing, entering data on various systems, recording and reconciling petty cash spends etc.
- Take enquiries and log them in the home enquiry system
- Support the Registered Manager and Operations Managaer with administrative tasks.
- Desirable (but not essential) - experience entering data People Planner rostering system

**Working Hours: between 8 am and 6pm Monday to Friday and 9am til 5pm on Saturday and Sunday (alternate weekends with day(s) off in the week).**

**Full time contract: 30 to 40 hours per week**

**Pay Scale: from £10.95 per hour dependent on experience**

**Job Types**: Full-time, Permanent

**Salary**: £10.95 per hour

**Benefits**:

- Discounted or free food

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Gloucester: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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