Customer Service Apprentice

**An exciting new opportunity with an immediate start**

Cycle of Life are looking for an enthusiastic and confident individual to join their expanding company. Experience is not essential as full training will be provided.

**About the Company**:
Cycle of Life Ltd is a social enterprise ,Based in Liverpool 8 but operating across LCR-CA. We Solve social inequalities by widening participation in active travel. Our cycle hub will transform peoples’ choices and behaviours on journeys. Our innovative community cycle services provide added societal and individual value achieving a healthier, more equal, carbon neutral and economically prosperous city.

CoL fundamentally delivers community cycling services with a focus on underrepresented communities. Supported by our likeminded partners we remove barriers enabling people to choose to make more journeys on a bike. Our core values include:

- Improving health/wellbeing
- Reduce inequality
- Promote decent work/economic growth and encourage climate action.

Using an impact measurement framework to set goals, our strategy to scale up will focus on chiselling a more defined identity to our customers using new innovative services to make us different meeting our customers needs and new customers in a way that nobody else can, like our business on bikes project.

**About the Role**:
We want to recruit and invest in talented individuals who can make a significant difference to organisational performance and help us achieve our vision. By providing them training and a positive work culture they will reach the highest levels of potential.
- Promote confidence and engagement of parents and carers, and where appropriate, placing authorities, in their children’s learning and the development of skills and confidence through their experience with COL cycle opportunities, involving them and their child in conversations about the cycling provision they require.
- Promote the work of Cycle of Life to our partners stakeholders and general public.
- The post holder will assist in ensuring an innovative instructional programme that is sensitive to and reflects the specific needs of all participants and operates to the highest quality and safety standards.
- Assist the Project co-ordinator with ensuring we maintain our Bikeability accreditation; observing, developing, assessing and evaluating rider’s performance, risk assessments and lesson planning and delivery of bikeability sessions as well as helping to nurture the skills and confidence of participants.
- The post holder will assist the Project Co-ordinator in overseeing the implementation of the quality assessment plan in line with the requirements of grant funders and Bikeability.
- Lead cycling sessions as required.
- To monitor and feedback on the availablity for courses. To work closely with project co-ordinator and other members of the instructor team to ensure equipment for courses is maintained to the highest standards.
- To keep up to date with developments in coaching / learning methods, understanding diversity, alongside trends emerging in the delivery of cycling to ensure that Cycle of life is at the forefront of knowledge and innovation in the delivery of bikeability and cycle education and training.
- Support the Project coordinator to respond to school/parental or community complaints regarding instructor/delivery issues

**Desirable Skills**:

- Excellent level of inter-personal and communication skills.
- Wanting to be a part of an ever growing company.
- Keen interest in Cycling and leading community projects.

**The Apprenticeship**:

- **Level 3 Diploma in Customer Service**:

- Functional Skills - Maths, English and IT
- Personal Learning and Thinking Skills
- On the job training at a specific location in the Merseyside Area
- Fully funded by the Employer

**Job Types**: Full-time, Apprenticeship

**Salary**: £16,000.00-£19,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- LIVERPOOL: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location