Full-time Mandarin

5 days ago

Manchester, United Kingdom UKEC Full time

**Job Overview**:
Accommodation Advisor is expected to provide an accommodation advisory service to both internal and external customers for accommodations. He/she also needs to ensure achieving both sales and occupancy objectives.

**The key tasks include but are not limited to**:
**1. Sales and Marketing**
- Proactively promote accommodations offered by our partners to all potential internal and external customers to ensure sales, promotional and administrative targets are achieved;
- Organize/attend sales and marketing campaigns/events, both online and offline;
- Visit students off-sites for counselling and accommodation information sessions, distribute leaflets, take part in off-site events such as education fairs, etc;
- Assist the sales lead to develop part-time Marketing Officers to develop potential customers; keep their performance under monitor;
- Visit accommodations to take pictures/videos for marketing purposes;
- Develop and maintain customer relationships, both new and existing;
- Constantly monitor market competition and customer needs; contribute to the adjustment of sales and marketing strategies.

**2. Accommodation Services**
- Provide tailored accommodation advisory services to customers and help them source the best available accommodation based on their needs;
- Facilitate with accommodation booking process;
- Promptly process customer enquiries including complaints, providing information as necessary or escalate as appropriate;
- Ensure that all accommodation information is kept up to date and communicated clearly to all customers. Be aware of contractual responsibilities to ensure that correct information is provided;
- Provide assistance to students for accommodation check-ins;
- Assist students to handle post-check-in issues when they arise;
- Provide a high-quality service to ensure customer satisfaction.

**3. Other**
- Liaise closely with UKEC UK offices and provide timely advice;
- Communicate with UKEC UK offices to maximise student referrals;
- Provide administrative assistance to partnership/ other colleagues for commission claiming and other processes;
- Submit reports and data summary as requested and always ensure the information to be accurate and complete;
- Attend team meetings, and keep the team updated on own current work/project;
- Attend relevant internal and external training sessions, both online and offline;
- Train and supervise part time staff;
**Requirement**:

- Strong sales and customer service experience, with a proven track record of achieving sales targets and exceeding customer expectations.
- Excellent communication skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Attention to detail and the ability to prioritize tasks.
- Proficiency in Microsoft Office and other relevant software.
- Fluency in English and Mandarin.

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Employee discount
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Referral programme
- Transport links
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- Bachelor's (required)

**Language**:

- Mandarin (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 15/07/2025

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