Mandarin / English Student Accomodation Advisor

Job Title: Mandarin / English Student Accomodation Advisor (Sales)

Working Hours: Full-time 37.5 hours per week (Mon - Fri 09:00-17:30)

Contract Type: 1x Permanent, 1x Fixed term 12 months contract

**Salary**: £22,000 - £25,000, Offered dependent on experience

**Position Objectives**:
Accommodation Assistant is expected to provide an accommodation advisory service to both internal and external customers for accommodations. He/she also needs to ensure achieving both sales and occupancy objectives.

1. Sales and Marketing
- Proactively promote accommodations offered by our partners to all potential internal and external customers to ensure sales, promotional and administrative targets are achieved;
- Assist the team to organize/attend sales and marketing campaigns/events, both online and offline;
- Visit students off-sites for counselling and accommodation information sessions, distribute leaflets, take part in off-site events such as education fairs, etc;
- Visit accommodations to take pictures/videos for marketing purposes;
- Develop and maintain customer relationships, both new and existing;
- Assist the team to monitor market competition and customer needs; contribute to the adjustment of sales and marketing strategies.

2. Accommodation Services
- Provide tailored accommodation advisory services to customers and help them source the best available accommodation based on their needs;
- Facilitate with accommodation booking process;
- Promptly process customer enquiries including complaints, providing information as necessary or escalate as appropriate;
- Ensure that all accommodation information is kept up to date and communicated clearly to all customers. Be aware of contractual responsibilities to ensure that correct information is provided;
- Provide assistance to students for accommodation check-ins;
- Assist students to handle post-check-in issues when they arise;
- Provide a high-quality service to ensure customer satisfaction.

3. Other
- Liaise closely with UKEC UK offices and provide timely advice;
- Communicate with UKEC UK offices to maximise student referrals;
- Provide administrative assistance to partnership/ other colleagues for commission claiming and other processes;
- Submit reports and data summary as requested and always ensure the information to be accurate and complete;
- Attend team meetings, and keep the team updated on own current work/project;
- Attend relevant internal and external training sessions, both online and offline;
- Assist the team to train and supervise part time staff;
From time-to-time undertake other relevant tasks as requested line manager or the Company.

**Required Knowledge, Experience, Skills & Personal Traits**:

- Fluency in written and spoken English and Mandarin.
- Excellent customer service skills
- Have the ability to multitask
- Responsible, honest and organised
- Have excellent sales skills and strong marketing skills.
- Be able to meet target and deadlines and have the ability to work under pressure.

**Job Types**: Full-time, Permanent, Fixed term contract
Contract length: 12 months

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Signing bonus
- Yearly bonus

Ability to commute/relocate:

- Manchester, M1 6FQ: reliably commute or be willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Sales: 1 year (preferred)

**Language**:

- Mandarin (required)