Box Office Assistant

Pontio Arts is looking to appoint a full time, permanent Box Office Assistant to ensure the successful delivery of the Arts Programme as well as providing excellent customer service to all patrons within Pontio.

Committed To Equal Opportunities.

Purpose of the Job

The Box Office Assistant is responsible for maintaining a positive first point of contact for Pontio’s audiences as well as other visitors of the building to ensure the delivery of excellent customer care.

Main

**Responsibilities**:

- To Administer the Box Office Activities for Pontio.
- To sell tickets and maximise sales by telephone, across the counter and through postal bookings for all events at Pontio.
- To sell additional facilities relating to a patron’s visit including merchandise, workshops, cafe bar etc.
- To provide advice to patrons regarding online bookings.
- To be proactive in the smooth running of Pontio’s Box Office, to ensure a positive experience for patrons.
- To carry out ticket sales duties using the Pontio’s ticketing system Audienceview, conversing with the public in person and by telephone and ensuring constant attention to details for a smooth and courteous transaction on all occasions.
- To be fully informed and proactive in the marketing of the Theatre’s products, services and facilities, looking to create sales opportunities whenever possible.
- To be proactive on Pontio’s behalf in customer care and public safety and comfort, ensuring that customer requirements are dealt with courteously, efficiently and in a helpful manner.
- To act as a point of a reference for all enquiries concerning the activities within Pontio and act as a point of contact in public areas of the building.
- To capture customer information in accordance with the provisions of the Data Protection Act.
- To be aware of issues relating to the security of the building and the safety of staff and patrons.

Financial
- In the absence of or at the request of the Box Office Co-Ordinator, to produce all “end of day” financial and marketing reports and ensuring the system is closed down as required. This includes accounting for personal takings and reconciling these with the computerised reports.
- Ensure that financial and data protection regulations, policies and practices are adhered to at all time.
- To be an effective and flexible member of the Box Office team and to be available for work during evenings, weekends and bank holidays.

Other

**Responsibilities**:

- The post holder will be expected to participate in performance review and developmental activities.
- The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
- The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for them selves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
- The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Qualifications/Training

Essential

Desirable

Experience/Knowledge

Essential
- Previous sales experience.
- Experience of working within a public facing, customer service environment.
- Experience of Cash handling and credit/debit card operations.

Desirable
- Experience and understanding Box Office systems and their management.
- Knowledge of the North Welsh arts scene.
- Awareness of Data Protection Act.
- Previous experience of working within a busy arts environment.

Skills/Abilities

Essential
- Good communication and inter-personal skills, with the ability to communicate effectively in both English and Welsh, both orally and in writing.
- Good organisational skills and ability to handle a varied workload.
- Ability to work on own initiative as well as part of a team.
- The ability to deal effectively with people.
- Ability to maintain a high level of confidentiality and discretion.

Other

Essential
- Customer-orientated approach to tasks.
- Flexible approach to working hours.

General

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.