Administrator

**Job Summary**: Process referrals and support the clinical staff using the appropriate referral pathways and processes Process incoming clinical correspondence and ensure it is actioned appropriately. Process and issue repeat prescriptions using a computerised clinical system in keeping with the practice protocol through reference to automated prompts. Assist with patient recall processes and data quality initiatives. To provide general administrative support to the Practice Team.

**Responsibilities**: Referrals Using a digital dictation system to process patient referrals, letters and reports in an accurate and quality manner. To administer patient referrals and appointments using computer referral/booking system. Processing Correspondence Process all electronic and paper correspondence coming in to the surgery Filing correspondence to the clinical system Assist with the scanning and work flowing of clinical documents Adding clinical codes and additional information into patient records to reflect the content of clinical correspondence Prescriptions Process and issue repeat prescriptions using a computerised clinical system in keeping with the practice protocol through reference to automated prompts. Request the re-authorisation of repeat prescriptions where necessary in line with the practice protocol.

Ensure that prescriptions are sent to the correct pharmacy, making any necessary changes, as nominated by the patient Other Responding to patient queries Provide cover for members of the Admin team during periods of sickness and annual leave which may include working additional hours/days. To develop skills and competencies in new software/processes as required Any other duties commensurate with the role, as directed by the Deputy Practice Manager or Practice Manager. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Failure to observe these rules will be regarded by your employers as serious or gross misconduct, which could result in disciplinary action being taken against you. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills To co-operate in maintaining their place of work in a tidy and safe condition.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Non-Smoking Policy Courtside Surgery operates a Non Smoking Policy, which limits smoking in the workplace. Employees are required to observe the rules laid down in the policy and failure to do so may result in disciplinary action being taken.

**Equality and Diversity**: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other