Executive Assistant

To provide our ERA Consultants with effective internal support in coordinating and maintaining client support and business development initiatives.

Responsibilities include monitoring and administration of projects and initiatives with existing and potential new clients, liaising with our UK wide consultant network and ERA head office.

**KEY RESPONSIBILITIES**

1. Client Planning
- Assist the BD Consultant to maintain project tracking files and liaising with specialists.
- Prepare and communicate monthly status reports and send to clients
- Maintain fee tracking schedule and business forecast spreadsheet
- Manage BD Consultant diary scheduling client review meetings

2. Record Management
- Maintain CRM records updating contacts and other new client information
- Research and add/delete records on the BD Consultants development list
- Coordinate and track records with BD Consultant and telemarketers

3. Marketing
- Prepare monthly campaigns on internal IMS system
- Research external intelligence on new customer development opportunities
- Publish and promote relevant news content on my LinkedIn account

4. Efficiently manage own correspondence and administration.
- Develop and maintain effective relationships both internally, within the Company and externally with 3rd party providers and clients
- Carry out any other reasonable tasks that you may, from time to time, be asked to.

**KEY COMPETENCIES**

**Personal responsibility**
- Takes personal responsibility for making things happen and achieving results
- Displays motivation, commitment, perseverance and conscientiousness
- Acts with a high degree of integrity, reliability and professionalism
- Uphold the Company’s standards in terms of treating others with dignity and respect

**Organising and Executing**

**Plans ahead and works in a systematic and organised way. Follows directions and procedures. Focuses on customer satisfaction and delivers a quality service to the agreed standards**
- Sets clearly defined objectives
- Plans activities and projects well in advance and takes account of possible changing circumstances
- Manages time effectively
- Identifies and organises resources needed to accomplish tasks
- Monitors performance against deadlines and milestones
- Focuses on customer needs and satisfaction
- Works in a systematic, methodical and orderly way
- Consistently achieves project goals
- Appropriately follows instruction from others without unnecessarily challenging authority
- Follows procedures and policies
- Keeps to schedules
- Demonstrates commitment to the organisation

**Interacting ****:

- Communicates and networks effectively. Successfully persuades and influences others. Relates to others in a confident manner**
- Establishes good relationships with colleagues
- Builds wide and effective networks of contacts inside and outside the organisation
- Relates well to people at all levels
- Makes a strong personal impression on others
- Promotes ideas on behalf of self or others
- Speaks clearly and fluently
- Projects credibility

**Analysing and interpreting****:

- Shows evidence of analytical thinking. Gets to the heart of complex problems and issues. Applies own expertise effectively. Communicates well in writing**
- Writes clearly, succinctly and correctly
- Structures information to meet the needs and understanding of the intended audience
- Applies specialist and detailed technical expertise
- Shares expertise and knowledge with others
- Uses technology to achieve work objectives
- Analyses numerical data, verbal data and all other sources of information
- Probes for further information or greater understanding of a problem
- Makes rational judgements from the available information and analysis
- Demonstrates an understanding of how one issue may be a part of a much larger system

**Adapting and Coping**

**Adapts and responds well to change. Manages pressure effectively and copes well with setbacks**

Adapts to changing circumstances

Accepts new ideas and change initiatives

Adapts interpersonal style to suit different people or situations

Shows respect and sensitivity towards cultural and religious differences

**Enterprising and Performing**

**Focuses on results and achieving personal work objectives. Functions most effectively when work is related closely to results and the impact of personal efforts is obvious.**
- Identifies business opportunities for the organisation
- Demonstrates financial awareness

**Job Types**: Full-time, Part-time, Permanent, Freelance
Part-time hours: 20 per week

**Salary**: From £13.00 per hour

**Benefits**:

- Flexitime
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Remote: reliably commute or plan to relocate before starting work (preferred)