ATM'support Executive

**About NCR**:
NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
- Job Title**:ATM Support Executive**:

- Location**:Remote**:

- Salary**:£24,140.00 per annum**:

- Shift Pattern**:37.5 hour’s working week (Rotational shift work)**

**What is this role of an ATM Support Executive?**

As an ATM Support Executive you will be working within a small team with other experienced professionals. The role includes diagnosing, remote fault fixing as well as liaising with sites and other departments. Some of the responsibilities include making outbound calls, mailbox management, liaising with sites, tele-communication providers and various other departments about all aspects of our ATMs. Your role is to quickly identify the best course of action and ensure a quick resolution for the remote fix of a machine or put into place a plan of action to ensure the first time fix of an ATM. With upwards of 1.5 million individual transactions every single day this job is great for people who are able to think fast. This role requires you to think outside the box and problem solve, escalating to appropriate management where guidance is required. You are required to work as part of a team as well as an individual to ensure that set KPI’s are achieved.

**What will I be doing as an ATM Support Executive?**
- Provide a personable and professional service, usually under pressure.
- Manage ‘Tickets’ on the in-house database, ensuring a high level of organization.
- Diagnose faults and follow correct course of action.
- Problem solving following processes within a busy environment.
- Multi-task and make key decisions.

**Additional responsibilities/training**:

- Processing Adhoc requests, managing resources and work to key processes.
- Assisting our Customer Support Desk from time to time with taking inbound calls and engaging with our customers.

**What Will I Need to Succeed as an ATM Support Executive?**
- Good team player.
- Exceptional verbal and written communication skills.
- A passion for technology and innovation.
- An understanding of technology and experience in MS Office including Outlook / Excel / Word to track work flow, daily tasks and assisting in personal organisation.
- Excellent telephone manner and communication skills.
- Monday - Friday hours between 7am - 6 pm (Weekly rotation of 7am - 3:30pm and 9:30am - 6pm)
- 1 in 4 weekends with 2 lieu days in return (Saturday 8am - 5pm and Sunday 9am - 4pm)
- 2 bank holidays per year with lieu days in return for each bank holiday worked

**What benefits do I Get In Return?**
- £24,140.00 per annum..
- 24 days holiday, rises to 25 after 5 years’ service.
- Competitive defined contribution company pension with Fidelity.
- 50% Employer funded single private medical cover provided by Bupa, with the option to buy additional cover.
- Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
- Employee life assurance.
- Employer funded Income protection scheme.
- Employee Assistance Programme, with 24/7 counselling service.
- Access to MYGYM discounts for membership offers and discounts.
- Access to a range of lifestyle discounts.

**EEO Statement**
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

**Job Types**: Full-time, Permanent

**Salary**: £24,140.00 per year

**Benefits**:

- Company pension
- Referral programme
- Work from home

Work authorisation:

- United Kingdom (required)

Work Location: Remote

Reference ID: R0135691