Facilities Assistant

We are a dynamic, solution driven Facilities Management team with high quality service at the forefront of everything we do. The Facilities team creates and provides our people with an engaging workplace experience. An exciting opportunity has arisen for a Facilities Assistant to join the expanding Cardiff team to meet the demands of an ever growing office environment..

As the Facilities Assistant, you’ll be responsible for supporting the delivery of an efficient, effective and flexible facilities service, to enable the successful operation of the property. The main purpose of this role is to help with the effective running of the Facilities services function for our Cardiff office, located in a multi-tenant building. You will ensure systems and services are delivered professionally and efficiently, liaising effectively with team members, building management and external contractors.
- Daily building walk rounds - reporting faults, building issues and housekeeping. Ensuring the office, meeting rooms and kitchens are tidy and fully stocked with refreshments. Carry out floor walking activities ensuring all areas are tidy, clean and organised.
- Managing the meeting room / training room coordination. Working closely with stakeholders organising department training sessions and having full ownership of completing the furniture set ups frequently and creating layouts to suit the booking requests.
- Health and Safety responsibilities, completing monthly safety sampling assessments.
- Log all issues (air con temperature, lighting, broken doors/furniture, utility usage etc), organising repair works with landlords and sub contractors.
- Ensure external contractors attend site as per maintenance schedule and that all necessary documentation including RAMS and training certificates are available in advance.
- Act as a First Aider and Fire Warden for the office.
- Assisting with the receiving of goods and equipment and storing deliveries.
- Managing the on site merchandise, stock, deliveries and distribution to new starters.
- Coordinate changes to staff and visitor access, managing access cards log.
- Covering Reception duties when the Receptionist is on lunch or holidays.
- Taking on new tasks and assisting the business as and when required.
- Maintain open communications and relationships with colleagues, suppliers and stakeholders to help improve service levels

**Requirements**:
This is an ideal position for someone approachable and enthusiastic You will need strong IT and administration skills, close attention to detail, ability to juggle a range of tasks in a frontline role and first class customer service skills. A proactive approach will need to be taken to ensure the prompt resolution of all day-to-day challenges associated with the running of the Starling Bank offices.
This is a fast paced and varied role at the heart of our business. If you are someone with a ‘can do’ attitude, who is flexible, quick thinking and proactive, with experience working within a corporate facilities team; we want to hear from you

**Benefits**:

- 33 days holiday (including public hols). You’ll also get your birthday on us
- 16 hours paid volunteering time a year
- Family friendly leave policies
- Private Medical Insurance with VitalityHealth
- We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more
- Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership
- Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme
- Gym membership options
- Season ticket travel options
- Full details are available on our careers site

**About us**:
We are a leading digital bank on a mission to disrupt the banking industry. We’ve built an app with smart money management tools to help our customers live a healthier financial life. We also offer groundbreaking B2B banking and payments services.
Since our launch in 2014, we’ve opened almost three million accounts including 480,000 business accounts for small and medium-sized enterprises (SMEs).
We’re a fully licensed UK bank and we have the culture and spirit of a fast-moving, disruptive technology company. We’ve been voted Best Current Account for the last five years running, named Which? Banking Provider of the Year for the last two and we were the most switched to bank in 2021. We employ more than 1,800 people across our London, Southampton and Cardiff offices.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.